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Sophos Compliance Agent error

Wade

We have the Endpoint trial installed on a server which is running fine.  I created groups and policies, the used the Protect Computers wizard to install only the Anti-Virus component to the server without a problem.  Then I added our first Windows XP computer (all of the latest Microsoft Updates installed) to a group and used the Protect Computers wizard to install the client.

Now, when the computer reboots, we receive the following error: "Sophos Compliance Agent has encountered an unrecoverable error and must close.  Refer to the agent log for details." after logging in.  I couldn't find a .LOG file un the Sophos Compliance Agent folder.

So, I checked the computer's Services and noticed the "Sophos Compliance Agent API" service was not started, and after trying to manually start it, I received this error: "Could not start the Sopho Compliance Agent API service on Local Computer.  Error 0x80004005: Unspecified error".

I went to uninstall the Sophos Anti-virus program to try and reinstall it, then another error popped up stating only users from the SophosAdministrator user group are only able to uninstall the program.  I verified several times that my Domain Administrator AD account is listed in the SophosAdministrator AD group.

So far, the trial is not going well.  Any ideas?

:7871


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  • 0

    Well, after reversing the Tamper Protection, I was eventually able to uninstall all of the Sophos programs that were installed on the computer.  Then, I used Protect Computers again and this time there were no more errors.  It looks like everything installed fine.

    Now I have a new problem with NAC.  The NAC Policy applied to the group this test computer is in is set to Default.  According to the Help, the Default setting only reports access and does not block anything (and so does Managed by default).  However, I can only access the Internet on this computer.  Any attempts to access a \\SERVER\Share, NET USE or browse using My Network Places results in getting blocked.  I can PING the server in question by it's name so it's not a DNS issue.  And nothing's been changes in NAC since it was installed.

    Any ideas?

    :7917
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  • 0

    Well, after reversing the Tamper Protection, I was eventually able to uninstall all of the Sophos programs that were installed on the computer.  Then, I used Protect Computers again and this time there were no more errors.  It looks like everything installed fine.

    Now I have a new problem with NAC.  The NAC Policy applied to the group this test computer is in is set to Default.  According to the Help, the Default setting only reports access and does not block anything (and so does Managed by default).  However, I can only access the Internet on this computer.  Any attempts to access a \\SERVER\Share, NET USE or browse using My Network Places results in getting blocked.  I can PING the server in question by it's name so it's not a DNS issue.  And nothing's been changes in NAC since it was installed.

    Any ideas?

    :7917
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