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Error installing 9.5 standalone

WayneZ

I'm currently on verision 7, and am trying to upgrade my server to version 9.5  I have 5 clients that updated fine.  The error i get is # 0x80041f12.

Any help will be great, thanks.

:8809


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  • 0

    Hi,

    Do any of the logs mention a reboot might be required.  I found:

    http://www.sophos.com/support/knowledgebase/article/12377.html

    which seems to suggest it's something to do with a reboot.

    Regards,

    Jak

    :8813
  • 0

    Hello,

    I tried to install  the 9.5 in standalone mode on a windows 7, and I can't. The sophos antivirus service can't start. Have uou got the same OS ?

    The updates are ok.

    Regards.

    :8831
  • 0

    Hi,

    When you say the service will not start, does the install of the new SAV MSI package start, get to the point where the new SAV 9 "Sophos Anti-Virus Service" atempts to start and then fails?  It then rolls back the install?  Do the MSI and custom action logs in "\windows\temp" confirm this or add anything useful?  

    You say it's updating fine; does this mean that AutoUpdate is checking for new updates ok but is essentially stuck in a loop attempting to install the latest SAV 9 package?

    Did you try uninstalling the previous version, rebooting and having another install attempt?

    If you are stuck at the point where the SAV Service will not start, Process Monitor might help understand if it's a permissions problem.  http://technet.microsoft.com/en-us/sysinternals/bb896645

    I have Windows 7 Professional (64-bit) but my install is working which I guess doesn't help you much.

    Jak

    :8835
  • 0

    I am having the same issue that Wayne had.  After i rebooted i was able to install properly on server 2003.  I then did the same thing for 4 clients. I logged back into the server 20 minutes after the install was complete, and it said "Scanning service has stopped, please click here to start" So i did.  But then suddenly it went from verisino 9.5 to version 7 again.  Didn't even show it uninstall just out of the blue.  It did it does everytime (3 times I installed it)

    How do i get version 9.5 to stick?

    :8861
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