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(topic change) Push install will not work across different subnets. Is this possible?

heyheyash

The error Sophos gives is: 0000002e  The installation did not start.  The computer may have been shut down, renamed or disconnected, or a required service may not be running.  It may be running Windows XP Home or Windows Vista.

These machines are XP. The machines on this domain having the problem are able to view our web CID as well as our UNC share. Additionally, I can remotely create scheduled tasks on them using my credentials.
dbgview logs below:
 
00000148	18.89222908	[2480] Warning     [0x00004BEC] This group was not constructed from the group heirachy tree, it will be more inefficient
00000149	18.91888237	[24320] Information TraceEEComputerInstall[0x00005774] > EEComputerInstallImpl::checkImpersonation
00000152	18.93640518	[24320]  Information TraceEEComputerInstall[0x00005E0C] Username: <domain>\<username>
00000156	18.94857788	[24320]  Information TraceEEComputerInstall[0x00005E0C] > ms::InstallTaskQueue::addComputers(1,<domain>\<username>,****)
00000157	18.94952774	[24320]   Warning     [0x00005E0C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
00000159	18.95030594	[24320]   Information TraceEEComputerInstall[0x00005E0C] > ms::GetPatchManagementUrlManager
00000161	18.97077560	[24320]   Information TraceEEComputerInstall[0x00005E0C] > ms::InstallTaskQueue::addComputer
00000163	18.97410393	[24320]    Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::removeUnavailableOptions
00000164	18.97419167	[24320]    Information TraceEEComputerInstall[0x00005E0C] > ms::InstallTaskQueue::add computer name is ISSUPPORT
00000167	18.99228859	[24320]    Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::updateDatabase
00000168	18.99238396	[24320]    Information TraceEEComputerInstall[0x00005E0C] Install pending for ISSUPPORT (Falcon)
00000169	18.99265671	[24320]   Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::addComputer
00000170	18.99733353	[24320]  Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::addComputers(1,<domain>\<username>,****)
00000171	18.99745750	[24320] Information TraceEEComputerInstall[0x00005E0C] < EEComputerInstallImpl::Install(1,0x05D7A908,0x0C135ED4,0x05D9118C)
00000203	21.62172508	[24320] Warning     [0x00005E0C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
00000214	27.38483620	[24320]    Information TraceEEComputerInstall[0x00005CB8] < InstallTaskQueue::PopComputer()
00000215	27.38490677	[24320]    Information TraceEEComputerInstall[0x00005CB8] > ms::InstallTaskQueue::installComputer
00000216	27.38497353	[24320]     Information TraceEEComputerInstall[0x00005CB8] Install attempt starting for ISSUPPORT
00000217	27.38505363	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ScopedInstallCheck::ScopedInstallCheck()
00000218	27.38511848	[24320]     Information TraceEEComputerInstall[0x00005CB8] < ScopedInstallCheck::ScopedInstallCheck()
00000219	27.38768196	[24320]     Information TraceEEComputerInstall[0x00005CB8] Obfuscated Username ???????????????????????????????????????????????
00000221	27.38781548	[24320]     Information TraceEEComputerInstall[0x00005CB8] Command line = '-ouser "Bwi4oxKaztP6oDcbd8L7I5P5dV9dyqIkgCgQwC/yrf7wX06ntBk0Ly/OAw4vEpPMSeELMRhCWskp
00000222	27.38781548	[24320] ww==" -opwd "Bwji3MxhyxVXHTJTJL1+xf2LSpR3zufL+abgdMSJdvEwbQ==" -mng yes -s -xp "\\sophos\SophosUpdate\CIDs\S000\SAVSCFXP" -crt R'
00000223	27.38789558	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ms::ComputerInstallTaskFactory::createInstallTask
00000224	27.38796616	[24320]      Information TraceEEComputerInstall[0x00005CB8] > ms::createInstallTaskT
00000225	27.38808632	[24320]       Information TraceEEComputerInstall[0x00005CB8] User DNS name = false
00000226	27.40133667	[24320]       Information TraceEEComputerInstall[0x00005CB8] > ComputerInstallTask::ComputerInstallTask(ISSUPPORT,<domain>\<username>)
00000227	27.40165710	[24320]        Information TraceEEComputerInstall[0x00005CB8] > ComputerInstallTask::SetTargetComputer()
00000228	28.26841736	[24320]   Information TraceEEComputerInstall[0x000053E4] > ms::InstallResultQueue::processComputer
00000229	28.26850891	[24320]    Information TraceEEComputerInstall[0x000053E4] > InstallResultQueue::PopComputer()
00000230	28.26857567	[24320]    Information TraceEEComputerInstall[0x000053E4] < InstallResultQueue::PopComputer()
00000231	28.26864052	[24320]   Information TraceEEComputerInstall[0x000053E4] < ms::InstallResultQueue::processComputer
00000232	30.62479973	[24320] Information TraceEEcomputerSearchImpl[0x00005D88] > ms::SynchronizeTask::runTask
00000239	30.62529373	[24320] Information TraceEEcomputerSearchImpl[0x00005D88] < ms::SynchronizeTask::postCommit
00000240	30.69416237	[24320] Warning     [0x00005D88] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
00000264	31.90949440	[24320]         Warning     TraceEEComputerInstall[0x00005CB8] m_spTaskScheduler->SetTargetComputer failed hr: 0x80070035
00000265	31.90991211	[24320]        Information TraceEEComputerInstall[0x00005CB8] < ComputerInstallTask::SetTargetComputer()
00000266	31.90999031	[24320]       Information TraceEEComputerInstall[0x00005CB8] < ComputerInstallTask::ComputerInstallTask(ISSUPPORT,<domain>\<username>)
00000267	31.91088104	[24320]      Information TraceEEComputerInstall[0x00005CB8] < ms::createInstallTaskT
00000268	31.91096115	[24320]     Information TraceEEComputerInstall[0x00005CB8] < ms::ComputerInstallTaskFactory::createInstallTask
00000269	31.91104126	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ScopedInstallCheck::~ScopedInstallCheck()
00000270	31.91110802	[24320]      Information TraceEEComputerInstall[0x00005CB8] > ms::InstallTaskQueue::updateDatabase
00000271	31.91868401	[24320]      Information TraceEEComputerInstall[0x00005CB8] < ms::InstallTaskQueue::updateDatabase
00000272	31.91876030	[24320]     Information TraceEEComputerInstall[0x00005CB8] < ScopedInstallCheck::~ScopedInstallCheck()
00000273	31.91883850	[24320]     Error       TraceEEComputerInstall[0x00005CB8] ComputerInstallTask::Install failed, 0x80070035, Call to SetTargetComputer failed: "The network path was not found. "
00000274	31.91944504	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ms::InstallResultQueue::updateDatabaseInstallResult
00000148	18.89222908	[2480] Warning     [0x00004BEC] This group was not constructed from the group heirachy tree, it will be more inefficient 00000149	18.91888237	[24320] Information TraceEEComputerInstall[0x00005774] > EEComputerInstallImpl::checkImpersonation 00000152	18.93640518	[24320]  Information TraceEEComputerInstall[0x00005E0C] Username: <domain>\<username> 00000156	18.94857788	[24320]  Information TraceEEComputerInstall[0x00005E0C] > ms::InstallTaskQueue::addComputers(1,<domain>\<username>,****) 00000157 18.94952774	[24320]   Warning     [0x00005E0C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound) 00000159	18.95030594	[24320]   Information TraceEEComputerInstall[0x00005E0C] > ms::GetPatchManagementUrlManager 00000161	18.97077560	[24320]   Information TraceEEComputerInstall[0x00005E0C] > ms::InstallTaskQueue::addComputer 00000163	18.97410393	[24320]    Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::removeUnavailableOptions 00000164	18.97419167	[24320]    Information TraceEEComputerInstall[0x00005E0C] > ms::InstallTaskQueue::add computer name is ISSUPPORT 00000167 18.99228859	[24320]    Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::updateDatabase 00000168	18.99238396	[24320]    Information TraceEEComputerInstall[0x00005E0C] Install pending for ISSUPPORT (Falcon) 00000169	18.99265671	[24320]   Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::addComputer 00000170	18.99733353	[24320]  Information TraceEEComputerInstall[0x00005E0C] < ms::InstallTaskQueue::addComputers(1,<domain>\<username>,****) 00000171	18.99745750	[24320] Information TraceEEComputerInstall[0x00005E0C] < EEComputerInstallImpl::Install(1,0x05D7A908,0x0C135ED4,0x05D9118C) 00000203	21.62172508	[24320] Warning     [0x00005E0C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound) 00000214	27.38483620	[24320]    Information TraceEEComputerInstall[0x00005CB8] < InstallTaskQueue::PopComputer() 00000215	27.38490677	[24320]    Information TraceEEComputerInstall[0x00005CB8] > ms::InstallTaskQueue::installComputer 00000216	27.38497353	[24320]     Information TraceEEComputerInstall[0x00005CB8] Install attempt starting for ISSUPPORT 00000217	27.38505363	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ScopedInstallCheck::ScopedInstallCheck() 00000218	27.38511848	[24320]     Information TraceEEComputerInstall[0x00005CB8] < ScopedInstallCheck::ScopedInstallCheck() 00000219	27.38768196 [24320]     Information TraceEEComputerInstall[0x00005CB8] Obfuscated Username ???????????????????????????????????????????????	00000221	27.38781548	[24320]     Information TraceEEComputerInstall[0x00005CB8] Command line = '-ouser "Bwi4oxKaztP6oDcbd8L7I5P5dV9dyqIkgCgQwC/yrf7wX06ntBk0Ly/OAw4vEpPMSeELMRhCWskp 00000222	27.38781548 [24320] ww==" -opwd "Bwji3MxhyxVXHTJTJL1+xf2LSpR3zufL+abgdMSJdvEwbQ==" -mng yes -s -xp "\\sophos\SophosUpdate\CIDs\S000\SAVSCFXP" -crt R' 00000223	27.38789558	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ms::ComputerInstallTaskFactory::createInstallTask 00000224	27.38796616 [24320]      Information TraceEEComputerInstall[0x00005CB8] > ms::createInstallTaskT 00000225	27.38808632	[24320]       Information TraceEEComputerInstall[0x00005CB8] User DNS name = false 00000226	27.40133667	[24320]       Information TraceEEComputerInstall[0x00005CB8] > ComputerInstallTask::ComputerInstallTask(ISSUPPORT,<domain>\<username>) 00000227	27.40165710	[24320]        Information TraceEEComputerInstall[0x00005CB8] > ComputerInstallTask::SetTargetComputer() 00000228	28.26841736	[24320]   Information TraceEEComputerInstall[0x000053E4] > ms::InstallResultQueue::processComputer 00000229	28.26850891	[24320]    Information TraceEEComputerInstall[0x000053E4] > InstallResultQueue::PopComputer() 00000230	28.26857567	[24320]    Information TraceEEComputerInstall[0x000053E4] < InstallResultQueue::PopComputer() 00000231	28.26864052	[24320]   Information TraceEEComputerInstall[0x000053E4] < ms::InstallResultQueue::processComputer 00000232	30.62479973 [24320] Information TraceEEcomputerSearchImpl[0x00005D88] > ms::SynchronizeTask::runTask 00000239	30.62529373 [24320] Information TraceEEcomputerSearchImpl[0x00005D88] < ms::SynchronizeTask::postCommit 00000240 30.69416237	[24320] Warning     [0x00005D88] Database stored procedure returned error: SP Error: 22 (ErrorNotFound) 00000264	31.90949440	[24320]         Warning     TraceEEComputerInstall[0x00005CB8] m_spTaskScheduler->SetTargetComputer failed hr: 0x80070035 00000265	31.90991211	[24320]        Information TraceEEComputerInstall[0x00005CB8] < ComputerInstallTask::SetTargetComputer() 00000266	31.90999031	[24320]       Information TraceEEComputerInstall[0x00005CB8] < ComputerInstallTask::ComputerInstallTask(ISSUPPORT,<domain>\<username>) 00000267	31.91088104	[24320]      Information TraceEEComputerInstall[0x00005CB8] < ms::createInstallTaskT 00000268	31.91096115	[24320]     Information TraceEEComputerInstall[0x00005CB8] < ms::ComputerInstallTaskFactory::createInstallTask 00000269	31.91104126	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ScopedInstallCheck::~ScopedInstallCheck() 00000270	31.91110802	[24320]      Information TraceEEComputerInstall[0x00005CB8] > ms::InstallTaskQueue::updateDatabase 00000271	31.91868401 [24320]      Information TraceEEComputerInstall[0x00005CB8] < ms::InstallTaskQueue::updateDatabase 00000272 31.91876030	[24320]     Information TraceEEComputerInstall[0x00005CB8] < ScopedInstallCheck::~ScopedInstallCheck() 00000273	31.91883850	[24320]     Error       TraceEEComputerInstall[0x00005CB8] ComputerInstallTask::Install failed, 0x80070035, Call to SetTargetComputer failed: "The network path was not found. " 00000274	31.91944504	[24320]     Information TraceEEComputerInstall[0x00005CB8] > ms::InstallResultQueue::updateDatabaseInstallResult
I edited quite a bit out of the logs but hopefully not too much. I'm not entirely sure what's beneficial and what's not.I've tried changing the initial install directory to the FQDN of that same server which made no difference. 
As always, any help is much appreciated. This forum has been very helpful so far!
:10929


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  • 0

    It turns out that the real problem here is that I can only push to machines that are on the same subnet as the server itself. I'm not sure I have any DNS issues after all. I edited the thread title to reflect that.

    I want to point out that Sophos knows that the machines are out there. All machines not sharing the subnet with the server show up with "unknown" operating systems. When I push out to them I get a failure telling me the third party protection couldn't be removed but I doubt it's even getting to that step.

    :11005
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  • 0

    It turns out that the real problem here is that I can only push to machines that are on the same subnet as the server itself. I'm not sure I have any DNS issues after all. I edited the thread title to reflect that.

    I want to point out that Sophos knows that the machines are out there. All machines not sharing the subnet with the server show up with "unknown" operating systems. When I push out to them I get a failure telling me the third party protection couldn't be removed but I doubt it's even getting to that step.

    :11005
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