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Could not reserve enough space for object heap

Hello community,

after installing Sophos Endpoint on a MS Server 2016 the services of the BDE Application don't start with following error:
Could not reserve enough space for object heap

After uninstalling Sophos the services starts normal.

After stopping single services of Sophos have no improvment, only uninstalling Sophos is the solution.

Can you help me ?

Best regards
Thomas



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  • Thank you for reaching us,


    Are you using Sophos central endpoint or the on-prem version? Also, have you applied the recommended exclusion for the BDE application? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • We are using central endpoint.

    We have set all recommended exclusions. It is a Java-Application.

  • This is the original Error message and the start of the program ("D:\CCL2_Server" is excluded from File Scan):

    Copy Java executable from D:\CCL2_Server\common\jdk1.8.0_40_x86\jdk\bin\java.exe to D:\CCL2_Server\common\jdk1.8.0_40_x86\jdk\bin\CCL2_QualityHMIServer.exe
    Launching 'CCL2_QualityHMIServer':
    D:\CCL2_Server\common\jdk1.8.0_40_x86\jdk\bin\CCL2_QualityHMIServer.exe -DSystemRoot=C:\WINDOWS -Dvai.processname=CCL2_QualityHMIServer -Dvai.orig.processname=QualityHMIServer -Dvai.processPrefix=CCL2_ -Dvai.remote.HostAddress=CC1SRV-01 -Dfile.encoding=UTF-8 -Xms256M -Xmx1280M -Xrs -Djava.ext.dirs=.\bin\;D:\CCL2_Server\common\jdk1.8.0_40_x86\jdk\jre\lib\ext\ -Dvai.remote.Debug=false -Dvai.remote.Statistics=true -Dvai.supervisor.NoJavaProcess=false -Dvai.server.registerProcessMonitor=true -Dvai.server.processmonitor.collectListenerListStackTrace=false -Dvai.server.registerModelGateway=true -Dvai.systemMonitoring=true -Dvai.logger=vai.util.log.impl.AsyncFileLogger -Dvai.logger.outputInfoLevel=4 -Dvai.logger.filename=.\log\QualityHMIServer\QualityHMIServer.log -Dvai.logger.rootLocation=.\log\QualityHMIServer\ -Dvai.logger.exceptionLog=true -Djava.system.class.loader=com.wibu.xpm.ToolsSysCl -Dvai.wibu.logging.Level=SEVERE -Dvai.servers.protection.activateHWDongleAccess=false -Dvai.spv.port=2099 -Djava.library.path=.\bin;C:\WINDOWS\System32 -cp ./lib/vai/prj_lsw_ccx_2016.1.jar;./lib/xml/xml-apis-1.4.01.jar;./lib/xml/resolver-1.2.jar;./lib/xml/serializer-2.7.1.jar;./lib/xml/xstream-1.4.8.jar;./lib/xml/xalan-2.7.1.jar;./lib/xml/xercesImpl-2.11.0.jar;./lib/xml/xpp3-1.1.4c.jar;./lib/jakarta-commons/commons-logging-1.1.1.jar;./lib/spring/spring-beans-4.2.5.jar;./lib/spring/spring-context-4.2.5.jar;./lib/spring/spring-core-4.2.5.jar;./lib/spring/spring-expression-4.2.5.jar;.;./lib/wibu/CodeMeter.jar;./lib/vai/vai_remote_2.7.0.jar;./lib/vai/vai_util_2.7.0.jar;./lib/vai/vai_hmi_2.7.0.jar;./lib/vai/vai_servers_2.7.0.jar;./lib/vai/vai_model_2.7.0.jar;./lib/json/json-20110217.jar;./lib/mail/javamail-1.4.4.jar;./lib/vai/vai_functions_2.7.0.jar;./lib/vai/vai_system_2.7.0.jar;./lib/jakarta-commons/commons-primitives-1.0.jar;./lib/vai/vai_qualitybase_internal_1.1.0_protected.jar;./lib/vai/vai_qualitybase_public_1.1.0.jar;./lib/vai/vai_qualitycc_internal_3.4.0_protected.jar;./lib/vai/vai_qualitycc_public_3.4.0.jar;./lib/vai/vai_archive_2.7.0.jar;./lib/mssql62/mssql-jdbc-6.2.2.jre8.jar;./lib/vai/vai_maintenance_2.7.0.jar;./lib/svn/svnkit-1.8.10.jar;./lib/vai/vai_ccbase_internal_3.3.0.jar;./lib/vai/vai_ccbase_public_3.3.0.jar;./lib/vai/vai_report2_public_2.7.0.jar;./lib/jakarta-commons/commons-beanutils-1.8.0.jar;./lib/jakarta-commons/commons-cli-1.2.jar;./lib/jakarta-commons/commons-collections-3.1.jar;./lib/jakarta-commons/commons-digester-1.8.1.jar;./lib/jakarta-commons/commons-lang-2.6.jar;./lib/jakarta-commons/commons-logging-1.1.1.jar;./lib/jakarta-commons/commons-net-1.4.1.jar;./lib/jakarta-commons/commons-primitives-1.0.jar;./lib/jakarta-commons/commons-math3-3.0.jar;./lib/jakarta-commons/commons-codec-1.7.jar;./lib/jasper/jasperreports-6.4.3.jar;./lib/vai/vai_dynaphase_internal_3.4.0_protected.jar;./lib/vai/vai_dynaphase_public_3.4.0.jar;./lib/jakarta-commons/commons-lang-2.6.jar;./lib/vai/vai_adapters_qe_2016.1.jar;./lib/vai/prj_lsw_ccx_2016.1.jar;./lib/vai/vai_trackingcore_extensions_3.3.0.jar;./lib/vai/vai_trackingcore_3.3.0.jar -server -XX:NewSize=10M -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=./dumps -Dvai.persistence.readTimeout=15 -Dvai.persistence.writeTimeout=15 -server -Dvai.persistence.maxResultRecords=0 -XX:StringTableSize=100003 vai.util.application.JavaMain 61824 vai.servers.CL2PluginServer CC1SRV-01 2070 ./data/servers/qualityCCHMIServer.srv
    in working directory 'D:\CCL2_Server\prd'

    Used Environment:
    ENV=prd
    ENV_DIR=D:\CCL2_Server\prd
    file.encoding=UTF-8
    java.system.class.loader=com.wibu.xpm.ToolsSysCl=true
    java.util.logging.config.file=./data/supervisor/javalogging.default.properties
    PATH=D:\CCL2_Server\prd\bin;C:\Program Files\Woodhead\applicom
    SystemRoot=C:\WINDOWS
    vai.supervisor.supportsStartupMonitor=true
    vai.supervisor.useStartupDependencies=true
    WinDir=C:\WINDOWS
    windir=C:\Windows
    Error occurred during initialization of VM
    Could not reserve enough space for 1310720KB object heap