We use Citrix PVS for our environment.
We also use Sophos Endpoint.
We have categorized the machines into machine catalogs.
If I want to create a new vdisk merged base, I use Sophos' Golden Image Prep.
The machines restart at night. After the restart, the device is duplicated in the Sophos console every time.
I have already followed several articles from Sophos on how to use Golden Image Prep correctly, but unfortunately without success.
If I remove the duplicated devices from the console they reappear after the next boot from the golden image.
For example:
I hope someone can help me here.
Thank you for reaching out to the community forum.
It looks like the device is being registered with Central before the final name change is made, causing it to register using the PVS temporary name.
You can try Notificationmode to stat the MCS when the final device is Built. https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/VDIGoldImage/index.html#how-sophos-determines-whether-the-virtual-machine-is-a-clone
You can also clean up the duplicate devices using Inactive device removal settings to permanently remove non-persistent VDI's in your environment.
https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/RemoveInactiveDevices/index.html#about-removal-rules
If above suggestions didn't work in your environment, Kindly Raise a support case and collect SDU logs for us to further investigate the issue.
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