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ChatGPT file uploading does not work due to Sophos EndPoint

Rafael Telles

I have been using Sophos EndPoint for about 3 years and using ChatGPT for about a year. Everything has been working fine until about 4 to 6 weeks ago when all of the sudden staff in our office cannot upload files to ChatGPT. I wasn't sure what is was and troubleshot the issue with the OpenAI team without success. The weird part is that our company account was working fine on staff smartphones (we could upload files in our phones but not our computers).

So last week I tried entering the tamper protection password and turning everything OFF for my laptop Sophos Endpoint. And BINGO, I could all of the sudden upload files to ChatGPT without any issues. Since I cannot leave my laptop unprotected I decided to create a Global Exclusion for chatgpt.com but that DID NOT fixed the issue. 

Has anyone else faced this issue and if yes how did you fixed it?

Thanks!



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