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False trigger or a potential threat?

Maroun Moussallem

hello,

it's been a while but recently I encountered the same trigger, Endpoints are not sending hearbeats signal anymore to the firewall.

no documentation on how to work around this issue.

any idea?

thank you.

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  • 0

    hi  ,

    Thank you for your support,

    Idk if I described my issue well, an email that I received recently, on the computer nothing looks strange after investigating, sophos is saying that it might be compromised.

    Please check the below,

    Sophos Central Event Details

    What happened: A computer is no longer sending security heartbeat signals to the Sophos Firewall but is still sending network traffic. The computer may be compromised.

    How severe it is: High

    What Sophos has done so far: The Sophos Firewall may have restricted the computer’s network access (depending on the policy your company set).

    What you need to do: Contact the Sophos Firewall administrator to find out more.

     

Reply
  • 0

    hi  ,

    Thank you for your support,

    Idk if I described my issue well, an email that I received recently, on the computer nothing looks strange after investigating, sophos is saying that it might be compromised.

    Please check the below,

    Sophos Central Event Details

    What happened: A computer is no longer sending security heartbeat signals to the Sophos Firewall but is still sending network traffic. The computer may be compromised.

    How severe it is: High

    What Sophos has done so far: The Sophos Firewall may have restricted the computer’s network access (depending on the policy your company set).

    What you need to do: Contact the Sophos Firewall administrator to find out more.

     

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