Cannot Login on Sophos Central Admin Dashboard

Anyone knows how to troubleshoot this? I badly need your help. Thanks in advance.

Hi Liam Rivera 

Did you try to log in and check with another browser? Also, just to be sure, try and check if she is able to login from another machine/device? If it is the same issue, then I would suggest you contact our customer care team they can help you with this issue. 

Shweta said:

Hi Liam Rivera 

Did you try to log in and check with another browser? Also, just to be sure, try and check if she is able to login from another machine/device? If it is the same issue, then I would suggest you contact our customer care team they can help you with this issue. 

 

Yes, we already tried to login with another browser but she still can't login. She is able to login in other device but that device is remoted from their office because currently she is working from home. But when she tries to login in other device within her house she can't login. But I can login my account in her device/machine. I already sent a ticket your customer care team.

Thanks.

Hi Liam Rivera 

Could you please PM me the case number that you have registered with customer care support team? 

Shweta said:

Hi Liam Rivera 

Could you please PM me the case number that you have registered with customer care support team? 

 

Hi Shweta, sorry if I didn't update this case. This issue has been resolved already by your Support earlier today. Thanks for the help!

Hi Liam Rivera 

No worries, glad to know that it has been resolved for you.