Remove Sophos But No Tamper Protection Password

Sounds like you have the business version of our software, not the Home Edition. You'll have to seek help from whomever gave you the software in the first place (they set the Tamper Protection password, and there is no way for anyone at Sophos to provide you the password).

I have the same issue.

Basically I'm a desktop support. I have a staff on his Mac computer sophos 9.1.6 failed to update one day. Contacted server admin, suggested to uninstall and reinstall. When removing sophos, it is asking for tamper protection password. Tried with password given by server admin, not working, as the computer hasn't been contacting server, it didn't get the updated password and the server admin has no idea about old password.

Now I'm stuck. Is there anyway to remove sophos without tamper protection password ? or if there's anything I can check so the endpoint can talk back to server again ?

thanks,

This board (this whole fourm) is for the free products only - the free Sophos Anti-Virus for Mac Home Edition doesn't have a Tamper Protection feature.

Tamper Protection is only available with the business version - either controlled by Sophos Enterprise Console or Sophos Cloud.  The forum for the business version is Sophos Talk...

• Enterprise Console managed endpoint board: http://community.sophos.com/t5/Sophos-EndUser-Protection/bd-p/ESDP
• Cloud board: http://community.sophos.com/t5/Sophos-Cloud/bd-p/SophosCloud

I recommend posting to the correct board and once the management system is known we can help further

Tamper Protection is only available with the business version - either controlled by Sophos Enterprise Console or Sophos Cloud.  The forum for the business version is Sophos Talk...

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Tamper Protection is only available with the business version - either controlled by Sophos Enterprise Console or Sophos Cloud.  The forum for the business version is Sophos Talk...

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To re-cap and provide further information:

If you decide to remove SAV for Mac and it prompts for a Tamper Protection password to uninstall...

...then you don't have the free 'Home Edition' as Tamper Protection isn't a feature you can enable in that version.  You have a business copy of SAV for Mac and it is probably managed.  If you don't own or administer the Mac take it take to your IT service desk.

If you own the Mac and believe you have downloaded a 'trial' of SAV for Mac you most likely took out a trial of 'Sophos Cloud' which isn't free after the trial but does allow you to download a version of SAV for Mac that automatically switches on Tamper Protection.

If you think you have a Sophos Cloud trial: try logging in to the Dashboard (https://cloud.sophos.com/login ) - you can have you password supplied to your email address if you can't remember it.  Once logged in go to 'Users & Devices' | 'Tamper Protection'.  Here you can disable the function or retrieve what the password is.  If you disable Tamper Protection give the Mac about 20-60 seconds to pull down the change, then run the uninstaller again.  If you copy the Tamper Protection password you can simply re-run the uninstaller and when prompted enter the password.  Example of navigating to the Tamper Protection setting in the Cloud Dashboard:

Can you explain the following:

 On my iMac I have installed the free Mac Home edition: 

It says "Home Edition", right?

And when unlocking the preferences I get the following:

Can somebody explain this?

All I can find is, indeed, about business editions. I am confused.

Help ..... please.

I have a problem with Tamper Protection. All I can find is that "you have a business edition". Even angry reactions. Therefore I placed my experience on the forum with subject "Re: Remove Sophos But No Tamper Protection Password" on the date/time: ‎03-17-2015 01:44 PM

As you can see on the screenshots (as far as I understand) "home edition" and "Tamper protection".  I got no reactions. And I cannot change the settings in my "home edition version" of Sophos. 

Kind you help?

Kind regards,

   George

My best guess is that you once had the business edition of the product installed, then installed the Home Edition. Although we fully support you doing this, odd things can happen if the removal of the previous installation left its configuration files around; it used to do that, the original thinking was that users might try to use the "remove, install again" to repair things and therefore want to preserve their configuration. We changed direction to make the remove a clean remove, its generally more like what people really wanted.

I've sent you an email directly with some instructions that should help you get a clean remove.