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Remove Sophos But No Tamper Protection Password

ajtaormin

Hi,

I would like to remove all traces of Sophos from my Mac, but it keeps prompting me for a Tamper Protection Password. I never set up such a password and do not recall being given one either. All I want is to remove the product from my Mac.

:1018635


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    I have the same issue.

    Basically I'm a desktop support. I have a staff on his Mac computer sophos 9.1.6 failed to update one day. Contacted server admin, suggested to uninstall and reinstall. When removing sophos, it is asking for tamper protection password. Tried with password given by server admin, not working, as the computer hasn't been contacting server, it didn't get the updated password and the server admin has no idea about old password.

    Now I'm stuck. Is there anyway to remove sophos without tamper protection password ? or if there's anything I can check so the endpoint can talk back to server again ?

    thanks,

    :1018709
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  • 0

    I have the same issue.

    Basically I'm a desktop support. I have a staff on his Mac computer sophos 9.1.6 failed to update one day. Contacted server admin, suggested to uninstall and reinstall. When removing sophos, it is asking for tamper protection password. Tried with password given by server admin, not working, as the computer hasn't been contacting server, it didn't get the updated password and the server admin has no idea about old password.

    Now I'm stuck. Is there anyway to remove sophos without tamper protection password ? or if there's anything I can check so the endpoint can talk back to server again ?

    thanks,

    :1018709
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