Hi,
I would like to remove all traces of Sophos from my Mac, but it keeps prompting me for a Tamper Protection Password. I never set up such a password and do not recall being given one either. All I want is to remove the product from my Mac.
To re-cap and provide further information:
If you decide to remove SAV for Mac and it prompts for a Tamper Protection password to uninstall...
...then you don't have the free 'Home Edition' as Tamper Protection isn't a feature you can enable in that version. You have a business copy of SAV for Mac and it is probably managed. If you don't own or administer the Mac take it take to your IT service desk.
If you own the Mac and believe you have downloaded a 'trial' of SAV for Mac you most likely took out a trial of 'Sophos Cloud' which isn't free after the trial but does allow you to download a version of SAV for Mac that automatically switches on Tamper Protection.
If you think you have a Sophos Cloud trial: try logging in to the Dashboard (https://cloud.sophos.com/login ) - you can have you password supplied to your email address if you can't remember it. Once logged in go to 'Users & Devices' | 'Tamper Protection'. Here you can disable the function or retrieve what the password is. If you disable Tamper Protection give the Mac about 20-60 seconds to pull down the change, then run the uninstaller again. If you copy the Tamper Protection password you can simply re-run the uninstaller and when prompted enter the password. Example of navigating to the Tamper Protection setting in the Cloud Dashboard:
- - - - - - - - - - - -
Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
To re-cap and provide further information:
If you decide to remove SAV for Mac and it prompts for a Tamper Protection password to uninstall...
...then you don't have the free 'Home Edition' as Tamper Protection isn't a feature you can enable in that version. You have a business copy of SAV for Mac and it is probably managed. If you don't own or administer the Mac take it take to your IT service desk.
If you own the Mac and believe you have downloaded a 'trial' of SAV for Mac you most likely took out a trial of 'Sophos Cloud' which isn't free after the trial but does allow you to download a version of SAV for Mac that automatically switches on Tamper Protection.
If you think you have a Sophos Cloud trial: try logging in to the Dashboard (https://cloud.sophos.com/login ) - you can have you password supplied to your email address if you can't remember it. Once logged in go to 'Users & Devices' | 'Tamper Protection'. Here you can disable the function or retrieve what the password is. If you disable Tamper Protection give the Mac about 20-60 seconds to pull down the change, then run the uninstaller again. If you copy the Tamper Protection password you can simply re-run the uninstaller and when prompted enter the password. Example of navigating to the Tamper Protection setting in the Cloud Dashboard:
- - - - - - - - - - - -
Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
