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Remove Sophos But No Tamper Protection Password

ajtaormin

Hi,

I would like to remove all traces of Sophos from my Mac, but it keeps prompting me for a Tamper Protection Password. I never set up such a password and do not recall being given one either. All I want is to remove the product from my Mac.

:1018635


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    My best guess is that you once had the business edition of the product installed, then installed the Home Edition. Although we fully support you doing this, odd things can happen if the removal of the previous installation left its configuration files around; it used to do that, the original thinking was that users might try to use the "remove, install again" to repair things and therefore want to preserve their configuration. We changed direction to make the remove a clean remove, its generally more like what people really wanted.

    I've sent you an email directly with some instructions that should help you get a clean remove.

    :1020891

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    My best guess is that you once had the business edition of the product installed, then installed the Home Edition. Although we fully support you doing this, odd things can happen if the removal of the previous installation left its configuration files around; it used to do that, the original thinking was that users might try to use the "remove, install again" to repair things and therefore want to preserve their configuration. We changed direction to make the remove a clean remove, its generally more like what people really wanted.

    I've sent you an email directly with some instructions that should help you get a clean remove.

    :1020891

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0 in reply to bobcook
    Hi. I deleted a macbook from the sophos cloud devices. Didn't get a chance to get the tamper protection password for the individual mac. I managed to uninstall the sophos client off the macbook however when trying to re-install it I get the prompt for the tamper protection. How can that be?
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