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Remove Sophos But No Tamper Protection Password

ajtaormin

Hi,

I would like to remove all traces of Sophos from my Mac, but it keeps prompting me for a Tamper Protection Password. I never set up such a password and do not recall being given one either. All I want is to remove the product from my Mac.

:1018635


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  • 0

    Thanx. I followed your advise and it seems to work. Happy guy here  :smileyhappy:

    George

    :1020894
  • 0 in reply to bobcook
    Hi. I deleted a macbook from the sophos cloud devices. Didn't get a chance to get the tamper protection password for the individual mac. I managed to uninstall the sophos client off the macbook however when trying to re-install it I get the prompt for the tamper protection. How can that be?
  • 0

    Hi,

    So basically I'm having the exact same problem except I'm on PC and I set and forgot the password. how did you fix it? 

  • +1 in reply to JoelMcDonald

    So I did a little digging, to change the password  follow these steps:

    1:open services.msc

    2: stop Sophos Anti-Virus

    3: open notepass as admin

    4: open C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml

    5:Find the below and change xxxxxxxxx to E8F97FBA9104D1EA5047948E6DFB67FACD9F5B73

    </DeviceControlManager>
    <TamperProtectionManagement><settings>
    <password>xxxxxxxxx</password><enabled>true</enabled></settings>
    </TamperProtectionManagement>

    6: start Sophos Anti-Virus

    7:open sophos and the password will be password YAY

    8:question the purpose of this "security feature" 

  • 0 in reply to JoelMcDonald

    Here is the Fix for the mac side.

    **You can remove Sophos by doing the following

    1. 1. Open Terminal and run the following command: 
      cd /Library/Application\ Support/Sophos/cloud/Installer.app/Contents/MacOS/tools/
    2. Run the following command: 
      sudo ./InstallationDeployer --remove --tamper_password <pw>

    If you lost the tamper protection password you can just run 

    sudo ./InstallationDeployer —force_remove

     

    Tamper protection might still remain even after removal. 

    cd /Library/Preferences

    sudo rm com.sophos.sav.plist

    TAMPER PROTECTION my KEYBOARD!!! (replace keyboard with profanity word for rear end)

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