Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 6 subscribers
  • Views 5407 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SafeGuard FileEncryption files to be decrypted.

Satyadev Mathi

Hi All,

 

I have a serious problem, 70 GB of my data is SafeGuard FileEncrypted and not able to bring back.

During tech refresh of my company laptop(Sophos enabled)(from WIN 7 to WIN 10), data was backed up to Ex-Hard disk by our IT-Support team.

After tech refresh when copied back back up to windows 10 , all files show as below and no data is accessible.

Kindly help here.

 

"SafeGuard FileEncryption
Copyright © 1998-2011 Sophos Group and Utimaco Safeware AG

ENCRYPTED FILE "



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to Satyadev Mathi

    Hi Satya, 

    Please find below the two possible reasons for this issue:

    1. The component is not installed

    2. The key is missing

    To identify the reason for this issue, please check the icon on the file. If you don't see any icon it means that you do not have the component installed. If the icon is red, then it is that the Key is not available.

    If possible please share the screenshot of the icon on the file. Please go to  Control Panel > Right Click on Sophos Safeguard Client > Click on Modify/Change >  Click Next and share the screenshot under the Custom Setup

    Please find below the screenshot for your reference:

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hi ,

    Yes the data seems to be with missing key.

     

     

Unfiltered HTML