Hi,
Anybody else having trouble with Sophos Support not responding to open tickets? I created a ticket 3 weeks ago, I got a response immediately and we worked through the issue for a few days. Then I sent in a SDU log and they asked for some time to review the log, and it's been 2 weeks. I've sent multiple emails asking for updates. I created a new ticket to ask for an update on the old ticket and got no response. I've called the Support phone number and left a voicemail and received no call back.
I've had issues before that Sophos was really helpful in helping me work through my issue, but this is pretty poor.
Quote