Fresh registered Sophos central ID cant login

Hi,

i created a fresh Sophos ID and cant login with the credentials.
If i try to reset the password it fails with Authentication failed. Check your login details and try again.

Whats the cause of it?

0 LuCar Toni 11 days ago

You created a Sophos ID but not a Sophos Central Account.
For that, you need to start a Trial :www.sophos.com/.../free-trial

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- 0 Rosema Sven 11 days ago in reply to LuCar Toni
  
  I did basically the same as for a ton of other users we maintain in our Sophos Central MDM.
  Is there a way to delete the account?
  
  I cant reset the password or recover the account in any way.
  - 0 Rutvik Chavda 11 days ago in reply to Rosema Sven
    
    Hello, Rosema Sven ,
    
    We appreciate your reaching out to the Sophos Community Forum.
    
    For the issue you're currently facing, I suggest you reach out to our Customer Care team, as they’re best suited to this kind of issue. You can reach them via chat or phone at our support portal.
    
    Regards,
    
    Rutvik Chavda
    
    Global Digital Endpoint Security Engineer
    
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