Sophos Connect IPsec DNS suffix not working

Hello Alan,

Thank you for contacting the Sophos Community.

Make sure under IPsec (Remote Access) in Advances Settings you configured the DNS Suffix.

Or if you’re using the Admin Tool you should have that option available too.

If you confirmed it is configured, please share the output of ipconfig /all and the Open VPN Log from the IPsec client.

Additionally, if you could share your Case IDs I can follow-up.

Regards,

Hi Emmanuel,

I have confirmed that the DNS suffix is being set in advanced settings. It is also populated in the corresponding "domain_suffix" field in the SCX file.

The requested Open VPN log file and ipconfig output is pasted at the end of my message (note that I have obfuscated the private information). I can see that there is an entry "Adding DNS server *.*.*.* to the TAP adapter" but nothing for the DNS suffix. I note in the ipconfig output that the DNS suffix is being set in the physical Ethernet adapter but not "Sophos TAP Adapter". If I set this manually then the problem is solved.

The associated case ID is 03662180.

Regards,

Alan

Open VPN Log

2021-02-24 06:29:22AM 00[DMN] Starting IKE service charon-svc (strongSwan 5.8.0, Windows Client 6.2.9200 (SP 0.0)
2021-02-24 06:29:22AM 00[LIB] TAP-Windows driver version 1.0 available.
2021-02-24 06:29:24AM 00[LIB] opened TUN device: {03B132B9-C308-473C-A808-4B307D996FD3}
2021-02-24 06:29:24AM 00[LIB] loaded plugins: charon-svc nonce x509 pubkey pkcs1 pkcs7 pkcs8 pkcs12 pem openssl kernel-libipsec kernel-iph socket-win vici eap-identity eap-gtc eap-mschapv2 xauth-generic windows-dns
2021-02-24 06:29:24AM 00[JOB] spawning 16 worker threads
2021-02-24 06:30:36AM 08[CFG] loaded certificate 'C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*'
2021-02-24 06:30:36AM 14[CFG] loaded RSA private key
2021-02-24 06:30:36AM 09[CFG] loaded EAP shared key with id 'IPsec_VPN-user-id' for: '*'
2021-02-24 06:30:37AM 08[LIB] TAP-Windows driver version 1.0 available.
2021-02-24 06:30:37AM 17[KNL] interface 10 'Sophos TAP Adapter' changed state from Down to Up
2021-02-24 06:30:39AM 08[CFG] added vici connection: IPsec_VPN
2021-02-24 06:30:39AM 15[CFG] vici initiate CHILD_SA 'IPsec_VPN-tunnel-1'
2021-02-24 06:30:39AM 12[IKE] <IPsec_VPN|1> initiating Main Mode IKE_SA IPsec_VPN[1] to *.*.*.*
2021-02-24 06:30:39AM 12[ENC] <IPsec_VPN|1> generating ID_PROT request 0 [ SA V V V V V ]
2021-02-24 06:30:39AM 12[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60170] to *.*.*.*[500] (180 bytes)
2021-02-24 06:30:39AM 14[NET] <IPsec_VPN|1> received packet: from *.*.*.*[500] to *.*.*.*[60170] (180 bytes)
2021-02-24 06:30:39AM 14[ENC] <IPsec_VPN|1> parsed ID_PROT response 0 [ SA V V V V V ]
2021-02-24 06:30:39AM 14[IKE] <IPsec_VPN|1> received XAuth vendor ID
2021-02-24 06:30:39AM 14[IKE] <IPsec_VPN|1> received DPD vendor ID
2021-02-24 06:30:39AM 14[IKE] <IPsec_VPN|1> received Cisco Unity vendor ID
2021-02-24 06:30:39AM 14[IKE] <IPsec_VPN|1> received FRAGMENTATION vendor ID
2021-02-24 06:30:39AM 14[IKE] <IPsec_VPN|1> received NAT-T (RFC 3947) vendor ID
2021-02-24 06:30:39AM 14[CFG] <IPsec_VPN|1> selected proposal: IKE:AES_CBC_256/HMAC_SHA2_256_128/PRF_HMAC_SHA2_256/MODP_2048
2021-02-24 06:30:39AM 14[ENC] <IPsec_VPN|1> generating ID_PROT request 0 [ KE No NAT-D NAT-D ]
2021-02-24 06:30:39AM 14[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60170] to *.*.*.*[500] (396 bytes)
2021-02-24 06:30:39AM 10[NET] <IPsec_VPN|1> received packet: from *.*.*.*[500] to *.*.*.*[60170] (396 bytes)
2021-02-24 06:30:39AM 10[ENC] <IPsec_VPN|1> parsed ID_PROT response 0 [ KE No NAT-D NAT-D ]
2021-02-24 06:30:39AM 10[IKE] <IPsec_VPN|1> local host is behind NAT, sending keep alives
2021-02-24 06:30:39AM 10[IKE] <IPsec_VPN|1> remote host is behind NAT
2021-02-24 06:30:39AM 10[IKE] <IPsec_VPN|1> sending cert request for "C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*"
2021-02-24 06:30:39AM 10[IKE] <IPsec_VPN|1> authentication of '*' (myself) successful
2021-02-24 06:30:39AM 10[ENC] <IPsec_VPN|1> generating ID_PROT request 0 [ ID SIG CERTREQ N(INITIAL_CONTACT) ]
2021-02-24 06:30:39AM 10[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (492 bytes)
2021-02-24 06:30:40AM 10[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (92 bytes)
2021-02-24 06:30:40AM 10[IKE] <IPsec_VPN|1> queueing TRANSACTION request as tasks still active
2021-02-24 06:30:40AM 10[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (1248 bytes)
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> parsed ID_PROT response 0 [ FRAG(1) ]
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> received fragment #1, waiting for complete IKE message
2021-02-24 06:30:40AM 10[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (388 bytes)
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> parsed ID_PROT response 0 [ FRAG(2/2) ]
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> received fragment #2, reassembled fragmented IKE message (1564 bytes)
2021-02-24 06:30:40AM 10[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (1564 bytes)
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> parsed ID_PROT response 0 [ ID CERT SIG ]
2021-02-24 06:30:40AM 10[IKE] <IPsec_VPN|1> received end entity cert "C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*"
2021-02-24 06:30:40AM 10[CFG] <IPsec_VPN|1> using trusted ca certificate "C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*"
2021-02-24 06:30:40AM 10[CFG] <IPsec_VPN|1> reached self-signed root ca with a path length of 0
2021-02-24 06:30:40AM 10[CFG] <IPsec_VPN|1> using trusted certificate "C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*"
2021-02-24 06:30:40AM 10[IKE] <IPsec_VPN|1> signature validation failed, looking for another key
2021-02-24 06:30:40AM 10[CFG] <IPsec_VPN|1> using certificate "C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*"
2021-02-24 06:30:40AM 10[CFG] <IPsec_VPN|1> using trusted ca certificate "C=*, ST=*, L=*, O=*, OU=*, CN=*, E=*"
2021-02-24 06:30:40AM 10[CFG] <IPsec_VPN|1> reached self-signed root ca with a path length of 0
2021-02-24 06:30:40AM 10[IKE] <IPsec_VPN|1> authentication of '*' with RSA_EMSA_PKCS1_NULL successful
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> parsed TRANSACTION request 1617305693 [ HASH CPRQ(X_USER X_PWD) ]
2021-02-24 06:30:40AM 10[ENC] <IPsec_VPN|1> generating TRANSACTION response 1617305693 [ HASH CPRP(X_USER X_PWD) ]
2021-02-24 06:30:40AM 10[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (108 bytes)
2021-02-24 06:30:40AM 08[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (92 bytes)
2021-02-24 06:30:40AM 08[ENC] <IPsec_VPN|1> parsed TRANSACTION request 3800724176 [ HASH CPS(X_STATUS) ]
2021-02-24 06:30:40AM 08[IKE] <IPsec_VPN|1> XAuth authentication of '*' (myself) successful
2021-02-24 06:30:40AM 08[IKE] <IPsec_VPN|1> IKE_SA IPsec_VPN[1] established between *.*.*.*[*]...*.*.*.*[*]
2021-02-24 06:30:40AM 08[IKE] <IPsec_VPN|1> scheduling rekeying in 15259s
2021-02-24 06:30:40AM 08[IKE] <IPsec_VPN|1> maximum IKE_SA lifetime 16789s
2021-02-24 06:30:40AM 08[ENC] <IPsec_VPN|1> generating TRANSACTION response 3800724176 [ HASH CPA(X_STATUS) ]
2021-02-24 06:30:40AM 08[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (92 bytes)
2021-02-24 06:30:40AM 08[ENC] <IPsec_VPN|1> generating TRANSACTION request 1032921756 [ HASH CPRQ(ADDR DNS) ]
2021-02-24 06:30:40AM 08[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (92 bytes)
2021-02-24 06:30:40AM 12[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (92 bytes)
2021-02-24 06:30:40AM 12[ENC] <IPsec_VPN|1> parsed TRANSACTION response 1032921756 [ HASH CPRP(ADDR DNS) ]
2021-02-24 06:30:40AM 12[IKE] <IPsec_VPN|1> Adding DNS server *.*.*.* to the TAP adapter
2021-02-24 06:30:40AM 12[IKE] <IPsec_VPN|1> *.*.*.* not in servers list, doing add
2021-02-24 06:30:40AM 12[IKE] <IPsec_VPN|1> installing new virtual IP *.*.*.* on interface {D2363435-F785-4B9C-A2BB-585A373628D6}
2021-02-24 06:30:40AM 12[KNL] <IPsec_VPN|1> Adding virtual IP *.*.*.*
2021-02-24 06:30:40AM 12[KNL] <IPsec_VPN|1> *.*.*.* added to addresses list
2021-02-24 06:30:40AM 12[KNL] <IPsec_VPN|1> *.*.*.* is not yet assigned to the virtual adapter - adding
2021-02-24 06:30:40AM 12[ENC] <IPsec_VPN|1> generating QUICK_MODE request 4252074050 [ HASH SA No KE ID ID ]
2021-02-24 06:30:40AM 12[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (460 bytes)
2021-02-24 06:30:41AM 14[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (460 bytes)
2021-02-24 06:30:41AM 14[ENC] <IPsec_VPN|1> parsed QUICK_MODE response 4252074050 [ HASH SA No KE ID ID ]
2021-02-24 06:30:41AM 14[CFG] <IPsec_VPN|1> selected proposal: ESP:AES_CBC_256/HMAC_SHA2_256_128/MODP_2048/NO_EXT_SEQ
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> CHILD_SA IPsec_VPN-tunnel-1{1} state change: CREATED => INSTALLING
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> using AES_CBC for encryption
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> using HMAC_SHA2_256_128 for integrity
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> adding inbound ESP SA
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> SPI 0xf3ad3a05, src *.*.*.* dst *.*.*.*
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> adding outbound ESP SA
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> SPI 0xc0e683fe, src *.*.*.* dst *.*.*.*
2021-02-24 06:30:41AM 14[KNL] <IPsec_VPN|1> installing route *.*.*.*/24 src *.*.*.* gateway 169.254.128.128 dev {03B132B9-C308-473C-A808-4B307D996FD3}
2021-02-24 06:30:41AM 14[IKE] <IPsec_VPN|1> CHILD_SA IPsec_VPN-tunnel-1{1} established with SPIs f3ad3a05_i c0e683fe_o and TS *.*.*.*/32 === *.*.*.*/24
2021-02-24 06:30:41AM 14[CHD] <IPsec_VPN|1> CHILD_SA IPsec_VPN-tunnel-1{1} state change: INSTALLING => INSTALLED
2021-02-24 06:30:41AM 14[ENC] <IPsec_VPN|1> generating QUICK_MODE request 4252074050 [ HASH ]
2021-02-24 06:30:41AM 14[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (76 bytes)
2021-02-24 06:30:42AM 12[CFG] vici initiate CHILD_SA 'IPsec_VPN-tunnel-2'
2021-02-24 06:30:42AM 16[ENC] <IPsec_VPN|1> generating QUICK_MODE request 3711713333 [ HASH SA No KE ID ID ]
2021-02-24 06:30:42AM 16[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (460 bytes)
2021-02-24 06:30:42AM 09[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (460 bytes)
2021-02-24 06:30:42AM 09[ENC] <IPsec_VPN|1> parsed QUICK_MODE response 3711713333 [ HASH SA No KE ID ID ]
2021-02-24 06:30:42AM 09[CFG] <IPsec_VPN|1> selected proposal: ESP:AES_CBC_256/HMAC_SHA2_256_128/MODP_2048/NO_EXT_SEQ
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> CHILD_SA IPsec_VPN-tunnel-2{2} state change: CREATED => INSTALLING
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> using AES_CBC for encryption
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> using HMAC_SHA2_256_128 for integrity
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> adding inbound ESP SA
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> SPI 0xd4b4435e, src *.*.*.* dst *.*.*.*
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> adding outbound ESP SA
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> SPI 0xcc758271, src *.*.*.* dst *.*.*.*
2021-02-24 06:30:42AM 09[KNL] <IPsec_VPN|1> installing route *.*.*.*/18 src *.*.*.* gateway 169.254.128.128 dev {03B132B9-C308-473C-A808-4B307D996FD3}
2021-02-24 06:30:42AM 09[IKE] <IPsec_VPN|1> CHILD_SA IPsec_VPN-tunnel-2{2} established with SPIs d4b4435e_i cc758271_o and TS *.*.*.*/32 === *.*.*.*/18
2021-02-24 06:30:42AM 09[CHD] <IPsec_VPN|1> CHILD_SA IPsec_VPN-tunnel-2{2} state change: INSTALLING => INSTALLED
2021-02-24 06:30:42AM 09[ENC] <IPsec_VPN|1> generating QUICK_MODE request 3711713333 [ HASH ]
2021-02-24 06:30:42AM 09[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (76 bytes)
2021-02-24 06:30:55AM 17[KNL] 169.254.14.131 disappeared from interface 10 'Sophos TAP Adapter'
2021-02-24 06:31:15AM 10[NET] <IPsec_VPN|1> received packet: from *.*.*.*[4500] to *.*.*.*[60171] (108 bytes)
2021-02-24 06:31:15AM 10[ENC] <IPsec_VPN|1> parsed INFORMATIONAL_V1 request 170494998 [ HASH N(DPD) ]
2021-02-24 06:31:15AM 10[ENC] <IPsec_VPN|1> generating INFORMATIONAL_V1 request 742490634 [ HASH N(DPD_ACK) ]
2021-02-24 06:31:15AM 10[NET] <IPsec_VPN|1> sending packet: from *.*.*.*[60171] to *.*.*.*[4500] (108 bytes)

ipconfig output

C:\Users\Alan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-K1CIGVR
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : *.*.*

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Sophos TAP Adapter
Physical Address. . . . . . . . . : 00-FF-28-DE-26-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::357a:cb46:4180:4661%10(Preferred)
IPv4 Address. . . . . . . . . . . : *.*.*.*(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 167837480
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-B1-76-7E-08-00-27-DB-FE-28
DNS Servers . . . . . . . . . . . : *.*.*.*
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : *.*.*
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Desktop Adapter
Physical Address. . . . . . . . . : 08-00-27-DB-FE-28
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e029:f00b:1b45:7b5a%6(Preferred)
IPv4 Address. . . . . . . . . . . : *.*.*.*(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 July 2020 06:25:14
Lease Expires . . . . . . . . . . : 25 February 2021 07:47:28
Default Gateway . . . . . . . . . : *.*.*.*
DHCP Server . . . . . . . . . . . : *.*.*.*
DHCPv6 IAID . . . . . . . . . . . : 101187623
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-B1-76-7E-08-00-27-DB-FE-28
DNS Servers . . . . . . . . . . . : *.*.*.*
*.*.*.*
NetBIOS over Tcpip. . . . . . . . : Enabled

Hello Alan,

Thank you for the follow-up and the Case ID.

I noticed you’re using internal.something-else.com, so I tried to replicate, but I got the DNS Sufix, I am using the same Sophos Connect version as you’re, could you please delete the current Sophos Connect connection and import a new one. 

If the issue persist I could share the EAP 2.1 to see if that solves the issue,  is this happening to all the computers?

Regards,

Hi Emmanuel,

When you say that you got the DNS suffix, was it applied to the "Sophos TAP Adapter"? It is being applied to my physical Ethernet adapter but I need to add it manually to "Sophos TAP Adapter" to get it to work.

It is happening on any computer but I tried your suggestion of deleting and importing a new connection and it didn't make any difference.

Note that I am testing the XG 135 at home before it goes into production at the office. This is really the last stumbling block and I'd like to be able to simply direct our users to the Sophos Connect installer and configuration file and that be all that they need to do. Therefore, I'd certainly be keen to try EAP 2.1.

Regards,

Alan

Hello Alan,

Thank you for the follow-up.

Yes, it’s added to the TAP adapter.

I will send you via PM the EAP 2.1

Regards,

Hi Emmanuel,

Thank you for providing the EAP version. I can confirm that it made no difference.

However, after you said that the TAP adapter had been updated in your test I did some more experiments.

These are the original two test machines that I have been using:

Test Machine A (Windows 10 build 18363.1379, desktop with Ethernet)
Test Machine B (Windows 10 build 19041.264, VM with NAT network adapter)

This morning I introduced two more test machines:

Test Machine C (Windows 10 build 15063.1387, laptop with Wi-Fi)
Test Machine D (Windows 10 build 19041.804, desktop with Ethernet)

Test Machine A has VirtualBox installed whilst Test Machine D has VMware installed. Both of these create virtual network adapters. Test Machine C has no virtualisation software installed.

To my surprise Test Machine C populated the DNS suffix on the TAP adapter. Worth noting that it is running quite an old version of Windows 10. However, I don’t think this is relevant. Test Machine B is a VirtualBox VM and normally I run my VMs with a NAT adapter but I tried changing it to a bridged adapter and this allowed the DNS suffix to be set.

I was beginning to think that VirtualBox may be involved so I tried uninstalling it from Test Machine A and then reinstalling Sophos Connect. However, this made no difference.

I had hoped to provide a definitive pattern to you but unfortunately it still seems a bit random. Hopefully it will make it a bit easier for you to reproduce. I think it is clear that it is a software issue at the client end so I we’re probably going to have to deploy it with the manual workaround for now.

Regards,
Alan

Hello Alan,

Thank you for the follow-up and observations. 

I installed VirtualBox and the DNS Suffix populated too, so as you mentioned it seems to be an issue with the local machine. 

Regards,

Hi Emmanuel,

Thank you for trying this.

I believe the team assigned to my case are also trying to replicate it. I have linked them to this thread.

For now we will proceed with the workaround but I hope that it can be resolved in an update.

Regards,

Alan