Overview

This knowledge base article shows you how to subscribe to and participate in Sophos Community. You must first join the community and be logged in.

The following sections are covered:

• How to participate in the Community
  • How to subscribe to a forum post
  • How to post a question in a forum
  • How to respond to a thread
  • How to verify or reject an answer to a posted question
  • How to edit or delete your post
  • How to mark a post as spam or abusive

How to participate in the Community

The Sophos Community homepage lists several widgets that show:

• Your latest activity
• Popular threads
• Recent conversations
• News
• A list of the current top contributors

How to subscribe to a forum thread

1. Click a forum post.
2. At the bottom of the post, click More and then select Turn Reply notifications on.
   Do the same to unsubscribe from a forum post.
   
   

How to post a question in a forum

Reminder: You must first join the community and be logged in to ask a question.

1. Go to the desired forum.
2. To start a discussion topic, click  from the top-right of the screen
3. In the Ask a question... field, type your question. As you type, you will get a list of existing questions and answers which may be relevant.
4. Either select an item from the list of suggestions or continue to type your question and then click Ask.
5. Your question is now the subject line.
   Type a full question or description in the Description field. You can also upload files and images here.
6. Click Post to submit your question.

How to respond to a thread

1. In the desired forum click the relevant thread.
2. Click the Reply button on the original post or on a reply to the original post.
   If you believe your response is also the solution, check the Suggest as an answer checkbox.
3. Click Post.

How to verify or reject an answer to a posted question

1. In the desired forum click the relevant thread.
2. Scroll down to the comments section and click either the All Responses or Answers Only tab.
3. If there is a correct reply, click This helped me to let others know this solution worked for you.
4. If a post is suggested as an answer (outlined in orange) or verified as an answer (outlined in green), but you know it to be wrong, click Reject Answer.

How to edit or delete your post

1. In the relevant thread in the forum, open your post and select More.
2. Select either Edit or Delete.
   
   Note: you cannot edit or delete another member's post.

How to mark a post as spam or abusive

If you see a post that you consider to be spam, offensive, or inappropriate:

1. Click on the post and then select More.
2. Select Flag as Spam/Abuse.

This will notify the Community moderators of your concerns.