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WIFI down every 2 minutes

Michael Henkes over 4 years ago

Hi, the wifi issue we have since 9.703 is not solved since i installed 9.704+9.705 on around 160 UTMs this week.

Every 2 minutes all APs lose the connection and stop broadcasting, restart, etc

The UTM wireless logs shows: wifi_pdog.sh: One of the WiFi interface found down

No spaces in the SSIDs...

The issue seems to appear only on the "old" AP series, not the APX...

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Top Replies

JohannesFelko over 4 years ago +2

I had the same issue. We have two Wi-Fis one is Company-Internal and the other is Company-Gäste. After removing the "-" and the "ä" so far everything seems stable.

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0 emmosophos over 4 years ago

Hello All,

Anybody being affected by this, please open a case with Support and mention you are being affected by NUTM-12287 and share the Case ID with me.

The workaround is not to use the umlaut on the SSID name as mentioned in this thread.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 ThomasS1 over 3 years ago in reply to emmosophos

Hello,

Maybe we have the same problem, here is the case id : 03374619

But we have no umlaut on the SSID names. SSID have "é" and "è" and "-". Without that characters problem is solved.

Regards,

Thomas
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0 BAlfson over 3 years ago in reply to ThomasS1

Salut Thomas,

Yes, I believe that no diacritical marks are supported, regardless of the language

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 emmosophos over 3 years ago in reply to ThomasS1

Hello Thomas,

Thank you for the Case ID.

As mentioned by BAlfson any diacritical marks will trigger this issue.

This should be resolved once 11.0.015 is available, but no ETA at the moment.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 ThomasS1 over 3 years ago in reply to emmosophos

Hello Emmanuel and Bob,

Thanks for informations.

Maybe Sophos could red write this information on Release note and https://community.sophos.com/utm-firewall/b/blog/posts/utm-up2date-9-705-released to aware everybody ?

Regards,

Thomas
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0 ThomasS1 over 3 years ago in reply to emmosophos

Hello Emmanuel and Bob,

Thanks for informations.

Maybe Sophos could red write this information on Release note and https://community.sophos.com/utm-firewall/b/blog/posts/utm-up2date-9-705-released to aware everybody ?

Regards,

Thomas
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