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Sophos Access Point Model AP15C not working

Dears

I have access point model AP15c it now not working and I can't connect to it and it doesn't connect to my UTM and the led light is green fixed and dimmed how can I fix it or make it a factory reset if this solves my problem?

Reply to me please ASAP

Best Regards

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0 emmosophos over 4 years ago

Hello Ahmed,

Thank you for contacting Sophos Support.

Have you tried connecting the AP directly to the UTM, without any switch in the middle?

What does the wireless.log says?

To flash an AP please follow this KB

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Ahmed Habib1 over 4 years ago in reply to emmosophos

Dear

The main problem the Access Point does not give me any response or loading when starting just I put the adapter or POE network cable the LED light fastly become green fixed and dimmed like a picture.
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0 emmosophos over 4 years ago in reply to Ahmed Habib1

Hello Ahmed,

I would recommend you to open a ticket with support and ask for an RMA.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 4 years ago in reply to Ahmed Habib1

Hello Ahmed,

I would recommend you to open a ticket with support and ask for an RMA.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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