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RED 15 | Not Connecting | led blink

Hi,

we have a red which does not connect
vivek has sent the activation code
we have registered the red in our utm9
the utm immediately created a new activation code and entered it

when we connect the red to power.

we get the following leds displayed

#   Power System Router Internet Tunnel Lan1-4 WAN duration
1 green  red green green
2 green green
3 green
4 green green  
5 green green  green

6

green green green green mlinutes

7

green blink red  blink green green

8

green green green green few sec

9

green blink red blink green  green

10

green green green green
11 green blink red green blink red green

then the red restarts


there are no entries for the red id in the log of the utm

does anyone have a suggestion?



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Parents Reply
  • Do you configure GSM/UMTS Failover?
    (if so, try to remove this part of configuration)
    But you should consider switching to SD-RED 20, because RED15 is EOL since 08.2023
    support.sophos.com/.../KB-000035279
    The SD-RED device you can continue to use with XGS-Firewall (SG is EOL in 2026)


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

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