Hello,
we have 24 RED devices and no device can establish a connection to the utm. The REDs connect to the utm and after few seconds the connection is disconnected again. In the logs I can find the following lines:
2023:12:13-09:27:16 gw01 red_server[26660]: SELF: New connection from [Public IP] with ID Sophos-ID (cipher AES256-GCM-SHA384), rev1<30>Dec 13 09:27:17 red_server[26660]: Sophos-ID: connected OK, pushing config
2023:12:13-09:27:18 gw01 red_server[26660]: Sophos-ID: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
2023:12:13-09:27:18 gw01 red_server[26660]: Sophos-ID: Initializing connection running protocol version 0
2023:12:13-09:27:18 gw01 red_server[26660]: Sophos-ID: Sending json message {"data":{},"type":"WELCOME"}
2023:12:13-09:27:19 gw01 red_server[26660]: Sophos-ID: command '{"data":{},"type":"CONFIG_REQ"}'
2023:12:13-09:27:19 gw01 red_server[26660]: Sophos-ID: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"192.168.52.0/24 1.2.3.4 10.0.0.0/24","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":23,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"1ewlkox0","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"","manual_netmask":24,"lan3_vids":"","mac_filter_type":"none","mac":"00:f1:6b:3d:11:03","dial_string":"*99#","manual2_address":"0.0.0.0","manual_dns":"0.0.0.0","poe_port1":0,"poe_port2":0,"lan1_mode":"unused","username":"","activate_modem":"0","tunnel_compression_algorithm":"lzo","fullbr_domains":"","uplink_balancing":"failover","asg_key":"[removed]","type":"red20","deployment_mode":"online","uplink2_mode":"dhcp","manual2_dns":"0.0.0.0","lan2_mode":"unused","debug_level":0,"local_networks_target":"","failover_direct":0,"asg_ca":"[removed]","overlay...L1377
2023:12:13-09:27:23 gw01 red_server[26660]: Sophos-ID: command '{"data":{"key1":"CaceLTV\/xlTDOQMyDvfiCQK3Xg+YY0w3bVjZ02737RE=","key0":"LkGaO\/BI+9Ozh0iguxrtLVYDau6yAGNuZKqCJZ7b5oU=","key_active":0},"type":"SET_KEY_REQ"}'
2023:12:13-09:27:23 gw01 red_server[26660]: Sophos-ID: Sending json message {"data":{},"type":"SET_KEY_REP"}
2023:12:13-09:27:24 gw01 red_server[26660]: Sophos-ID: command '{"data":{"seq":0},"type":"PING"}'
2023:12:13-09:27:24 gw01 red_server[26660]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="Sophos-ID" forced="0"
2023:12:13-09:27:24 gw01 red_server[26660]: Sophos-ID: Sending json message {"data":{"seq":0},"type":"PONG"}
2023:12:13-09:27:25 gw01 red_server[26660]: Sophos-ID: command '{"data":{"uplink":"WAN1","wan1_ip":"192.168.179.2"},"type":"STATUS"}'
2023:12:13-09:27:39 gw01 red_server[26660]: Sophos-ID: command '{"data":{"seq":1},"type":"PING"}'
2023:12:13-09:27:39 gw01 red_server[26660]: Sophos-ID: Sending json message {"data":{"seq":1},"type":"PONG"}
2023:12:13-09:27:56 gw01 red_server[26660]: Sophos-ID: command '{"data":{"message":"Unstable peers","type":"RUNTIME_ERROR_OCCURRED"},"type":"DISCONNECT"}'
2023:12:13-09:27:56 gw01 red_server[26660]: Sophos-ID: Disconnecting: RUNTIME_ERROR_OCCURRED, Unstable peers
2023:12:13-09:27:56 gw01 red_server[26660]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Sophos-ID" forced="1"
2023:12:13-09:27:56 gw01 red_server[26660]: Sophos-ID is disconnected.
The other REDs are having the same problem. But the connection to the internet is working fine.
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