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[Advisory]: Sophos UTM - Issue with RED 50 after upgrade to v9.6

Shweta

Hi everyone, 

The UTM 9.6 release introduced a new unified RED firmware which, in some cases, causes RED 50 devices to incorrectly apply a new firmware image. This has resulted in the devices becoming unusable or ‘bricking’. For more information please check the below article: 



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  • Hi everyone,

    The issue has been resolved for both Sophos XG and SG.

    Please go through the below information:

    If you are a Sophos SG UTM customer:

    You should see a notification in the Web Admin informing you that the new version is available to install. Alternatively, you can manually download it here.

    Install the UTM 9.7 Maintenance Release 2 (9.702) which includes the RED firmware update.

    This update will require a system reboot.

    Please note: Although we would always recommend that you run the latest software version, if you are not able to upgrade to UTM 9.7 at this time, please reach out to Sophos Support for assistance in applying the new RED firmware on your existing software version.

    If you are a Sophos XG Firewall customer:

    Navigate to Backup and Firmware -> Pattern Updates

    The RED firmware pattern update, 2.0.019, is available for you to install. If it does not show, click Update Pattern Now to show new pattern versions.

    Applying this update will not require a full system reboot but all connected RED devices will be rebooted.

    We are sending communications to all RED 50 customers and partners advising them to apply this update as soon as possible. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Reply

  • Hi everyone,

    The issue has been resolved for both Sophos XG and SG.

    Please go through the below information:

    If you are a Sophos SG UTM customer:

    You should see a notification in the Web Admin informing you that the new version is available to install. Alternatively, you can manually download it here.

    Install the UTM 9.7 Maintenance Release 2 (9.702) which includes the RED firmware update.

    This update will require a system reboot.

    Please note: Although we would always recommend that you run the latest software version, if you are not able to upgrade to UTM 9.7 at this time, please reach out to Sophos Support for assistance in applying the new RED firmware on your existing software version.

    If you are a Sophos XG Firewall customer:

    Navigate to Backup and Firmware -> Pattern Updates

    The RED firmware pattern update, 2.0.019, is available for you to install. If it does not show, click Update Pattern Now to show new pattern versions.

    Applying this update will not require a full system reboot but all connected RED devices will be rebooted.

    We are sending communications to all RED 50 customers and partners advising them to apply this update as soon as possible. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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