An issue has been identified which affects RED 50 devices in UTM 9.6.
Applies to the following Sophos product(s) and version(s) Sophos UTM
The UTM 9.6 release introduced a new unified RED firmware which, in some cases, causes RED 50 devices to incorrectly apply a new firmware image. This has resulted in the devices becoming unusable or ‘bricking’.
Currently, the unified firmware will only be applied to installations with fewer than 20 RED devices configured.
Sophos is working on a full RCA and fix for this issue and will provide further updates as they become available.
Users who want to migrate to UTM 9.6 and are using RED 50 devices should take the following steps to avoid this issue:
cc set red use_unified_firmware 0
Note: In cases where an RMA is needed, you should also disable the unified firmware prior to connecting the RMA device.
For any affected users, the current solution is to request an RMA for the impacted RED 50 unit(s).
This article will be updated when more information becomes available.
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