All connection attempts just timeout, including traceroute and ping. I can access the sites from outside, and also through a VPN inside the network. I am not able to find anything in the UTM logs indicating a block. The firewall log and web filter log show nothing. Both sites pass the policy test for web filtering. These are the only websites I am having any issues with. My next step was to contact our ISP to see if it's on their end, but I thought I would ask here first and see if anyone had any ideas, or maybe a better way to diagnose the issue.
I tried this behind a UTM 9.206-35 with Web Filtering in AD-SSO Standard scanning HTTPS and had no problem. Does #1 in Rulz give you any clues?
Cheers - Bob
Thank you for the response but not luck with Rule #1, and our logs don't show anything either. If I run a traceroute to the site from windows I show some default drops on 136 UDP to the IP but I assume that's just the netbios.
Hi, i think there are two possible issues. First, is it possible that you have a Routing Problem in your backbone? Second a local Client issue. I have seen such problems on Clients that use an ISA Firewall Client or maybe you use sophos endpoint with web Protection.
all works here..traceroutes look fine. If this issue persists do a trace to them and see where the traffic dies.
Last good hop is inside their network. I think they have to be blocking me somewhere. I'm going to contact their support. Thanks for the input everyone.
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