Pattern Update Not Working

That's completely normal.  Patterns are not downloaded if you've not selected to have AV, Application Control or IPS use the new patterns.  My lab machine shows:

Current pattern version:        122613

Latest available pattern version:        123185

Cheers - Bob

Wait, so no one with a free version of this OS can perform pattern updates?

Hi Ashkaan,

You will have the pattern updates on every OS, it is not machine dependent but it will be configurations dependent.

Here Bob is correct and what he wants to convey is, what patterns are downloaded is dependent on your settings and hardware configuration. For example, if you do not use the intrusion prevention feature of Sophos UTM, newly available IPS patterns will not be installed, thus increasing the divergence between the currently installed and the latest available pattern version.

Hope that helps.

I have the free edition and mine updates, though one day recently no updates loaded which surprised me.

I do find yesterday's update count a bit low, only 5 updates out of 100. Some days the update count is 20 out of 70 or so.

I have a large feature count enabled and there is room for more features to be enabled. A future project or two.

You're not paying attention.  You can see by my signature block that we're a Sophos Partner and that I'm a Sophos Certified Architect.  We have a full license, not a free, home-use license.

Cheers - Bob

You're not paying attention.  You can see by my signature block that we're a Sophos Partner and that I'm a Sophos Certified Architect.  We have a full license, not a free, home-use license.

Cheers - Bob

Sorry, what did I not pay attention to?  You mentioned 3x features that home users cannot enable.

rfcat_vk seems to have updates working.  rfcat_vk, what feature have you enabled that causes the definitions to update?

I mentioned no features that home users cannot enable.

Cheers - Bob

I have the home edition and I can't enable any of those features.  How can I troubleshoot?

The only feature you cannot enable with a home license is 'Sophos Sandstorm' which isn't automatically included in a 'Full Guard' license, too.

And there are some customizations that you cannot do like changing the message templates, logo. Nothing to worry about.

In the customization menu it should say 'Licensing Info - This page is disabled as you only have a Home User License!' but every other feature except sandstorm is usable.

What does your dashboard say about your license? Is there eventually only 'Base Functionality' under subscriptions? Then it is an appliance without any license, but you can create a Home license in myutm.

Available subscriptions with a 'Home license' installed:

• Base Functionality
• Email Protection
• Network Protection
• Web Protection
• Webserver Protection
• Wireless Protection
• Endpoint AntiVirus

I'm getting this on almost every page:

..and my Licensing page shows this:

There is no home license installed because then you should have an exp. date about 3 years from the date creating the license. There do not select "create license" because tha only creates a license containing what you already have.

You have to scroll a bit down to:

Looks like you have some version of the UTM for business limited licence that only provides basic firewall functions.

I have one of those at work and it downloads the up2date patterns. You turn on the up2date functions, mine is set for 15 minutes intervals.

There's nothing like that. This is the very bottom of that page.

Sorry there was more before I sent it away :-(

I said you should get a myutm account at https://myutm.sophos.com/ and there you shall not click "create license" but scroll down a bit more where the sceenshot I took from the Home license section should appear. The license file you can download then has to be installed on your UTM to activate the home license features.

Kevin, you solved it!!  Thank you