Since Update9.409-9 AP30 allways goes offline / inactive

Good Morning Sachin Gurung!

So now i will test this all....  (The medicines works again [;)] )

1.)So first i delete the AP30 from my UTM.

2.) Then i reflashed the AP30 with the Sophos Recovery Tool! (Successfully!)

3.) Then i connected i the AP30 again on my Network!

4.) After that i first disabled the complete Wireless Security and enabled it again!

5.)Then i accepted the my Pending AP30 and set the Country to Austria, the Channel to AUTO and selected my two Wireless Networks!

BUT the my AP30 stays in inactive Mode :( and the Wireless Log Says: ll_read: short read or connection error:

I will PM you the LOG-File from the Sophos Recovery Tool, the Wireless Log-File and the awed Log-File in a few seconds..

The Wireless and the Sophos Recovery Flash Tool Log-Files are on the way... But what is the awed Log-File?

EDIT:

I have found one more Error in the Wireless Logfile:

Use of uninitialized value in concatenation (.) or string at awed_ng.pl line 347.

Hi Xenon,

Enable-Disable the AP interface on UTM. If that doesn't work, what happens when you import the previous backup on the UTM?

Thanks

Hi,

i disabled and enabled the Guat-Wlan on wlan0

Then i disabled and enabled again the complete Wirless Security Function..

And then i disabled and enabled both Wlan Networks in the Wirless Security ...

BUT nothing helps :(

So then i have re imported an old Backup-File but same shit... [:'(]

Since i have used the Sophos AP Recovery Flash Tool the AP30 get's NO Firmware from my UTM ....

The Wirless Logfile always Says:

Hi Xenon,

I saw the log file and I worry that you are affected with the bug NUTM-5567. I suggest you to contact support with the BUG ID and request them to check it further. The fix to this comes in 9.410 and the bug was first seem in 9.407 with AP 50.

Thanks

I now have installed the previous UTM Version 9.408-4 in a VM and connected the AP30 to this UTM.

Same shit.... same errors :/

Hello Sachin Gurung!

My Problem is that my AP30 is not any more under Warranty and this Ap30 is used at my Home with a UTM120 and i have only a Home Licencse and no Subscripton :(

I think this here describe's the same BUG/Problem...

https://community.sophos.com/products/unified-threat-management/f/wireless-security/77476/ap30-unstable-since-9-401/310879#pi2132219853=2

Where can i Download 9.407 Software iso without a Sophos Account?

I have found a workaround...

I installed a UTM Version 9.217-3.1 on my ESXI-Host in a Virtual Machine und connected the AP30 to this UTM. 

The old UTM version have sent a Firmware to the AP30 and it works!

Then i have connected back my AP30 to the latest UTM 9.409 Version and the AP30 get's the latest Firmware.

Then the AP30 works a few days until today :(

The AP30 is now again offline und when i look at the AP30 Hardware self, the are no Lights etc on... The POE Injector works, then the LED is Green (not Orange)....

When i remove the LAN Cable from the AP30 and re connect ir again, the AP30 went online. Is only the question how long this works again ?

What can i do? - Is the no FIX???

Hi Xenon,

As I suggested in my DM's to you, the old AP models losses connection with the UTM which was first experienced with AP 50 in v9.407. This is a database error related to version numbering and as per the information I have, we are hopefully fixing it in our next release which is v9.410.

Thanks

Hi, Sachin Gurung

Ok Thank you!

so i must wait :(