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Can't log in - using correct password

SalishSwede

I logged in using a password manager earlier today after a new installation from CD-image.

Now using the same password (cut-and-past from a password manager) I get denied.  I've run into this twice and reinstalled twice.

There's something wrong with the authentication system, but other than going to another security solution from another vendor, what can I do?

Thanks,

Doug

PS - I'm seeing that the proxy authentication is failing too.  Again, this appears to be a complete failure of the authentication system within the UTM.



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  • 0

    Hi  

    Usually, I would recommend checking Authentication logs in the device but since you're not able to log into the device itself, it's not an option.

    Please reset the password as suggested in this KBA Sophos UTM: How to recover access in the event of password loss and once you're able to log in, please check the System, aua(authentication) and fallback logs from the device.

    Regards

    Jaydeep

  • 0

    Hi,

    try to use a short, very simple password without special characters first.

    if this works, change the password to your liking, open a second browser tab and try to login using the new password (without logging out from first tab)

     

    PS: how do you configure proxy-authentication? (local account or AD pass-through?)


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0

    Doug, this just isn't something we see around here.  If Dirk's suggestion to try with a simple password works, then I'd worry about the password manager.  Please let us know your result.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    I've been using this for decades so  I'm not sure what's going on or where to point.  One thought is the password manager has a sync to DropBox to share password database among devices.  There may be a problem there, but it's of course unrelated to Sophos.
      I installed from image again and am having no issues at all.
    Not sure what to think.

    Thanks,

    Doug

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