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Can't log in - using correct password

I logged in using a password manager earlier today after a new installation from CD-image.

Now using the same password (cut-and-past from a password manager) I get denied. I've run into this twice and reinstalled twice.

There's something wrong with the authentication system, but other than going to another security solution from another vendor, what can I do?

Thanks,

Doug

PS - I'm seeing that the proxy authentication is failing too. Again, this appears to be a complete failure of the authentication system within the UTM.

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0 Jaydeep over 5 years ago

Hi SalishSwede

Usually, I would recommend checking Authentication logs in the device but since you're not able to log into the device itself, it's not an option.

Please reset the password as suggested in this KBA Sophos UTM: How to recover access in the event of password loss and once you're able to log in, please check the System, aua(authentication) and fallback logs from the device.

Regards

Jaydeep
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0 Jaydeep over 5 years ago

Hi SalishSwede

Usually, I would recommend checking Authentication logs in the device but since you're not able to log into the device itself, it's not an option.

Please reset the password as suggested in this KBA Sophos UTM: How to recover access in the event of password loss and once you're able to log in, please check the System, aua(authentication) and fallback logs from the device.

Regards

Jaydeep
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