New Sophos Support Phone Numbers in Effect July 1st, 2023

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 18 replies
  • Answers 1 answer
  • Subscribers 4 subscribers
  • Views 68933 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Home License on SG115

BlueRue

So I bought a SG115 appliance only and I am trying to load my home license onto it and it is telling me I cannot load an ASG license on the appliance. I deleted my old license and recreated a new one with the same results.

Anyone offer any help on this?



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to BlueRue
    Do you installed the hardware or software version of the utm on your sg?
    If it is the software version the /etc/asg file do not exist and you can install your home license on the webadmin interface.

    if you are in the /etc directory you can list all files and folders wit the command ls.
    Now you should see the asg file if it exist.

    Cheers Andreas

     

    UTM SCE/SCA | Endpoint SCE

  • 0 in reply to AndreasRieger
    Ok got it:

    After I elevated to root I had to cd into /etc once there I was able to an "ls" command and I was then able to see the asg file, I then did "rm asg" and then a "reboot" command.
    Viola license loaded great.



    Thank You Both Very Much For Your Time.
  • 0 in reply to BlueRue

    Hi all,

    Has this process changed at all for more current versions of 9.3/9.4 etc?

    I have an SG115w that I'd like to run on my home license.

    Thanks!

  • 0 in reply to pesospesos

    Rather than rm, I would

    mv /etc/asg /etc/asg.bak

    That would allow you to mv it back and load from an appliance ISO instead of the software ISO.

    Note that the free home-use license may not legally be used in a business.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks Bob.  Using this at home for the time being.

    So this method will work fine on current firmware releases?  And the wifi on the unit will work just fine?

  • 0 in reply to pesospesos

    You should have no problems, Wesley.  An Up2Date is blind to whether it's being applied to an appliance or a software version.  If you have to reload from an appliance ISO, it must find /etc/asg intact.  It's not important for the units in the 1xx series because there's no front LED panel as there is on the 2xx series and above.  The internal wireless would work with both the appliance and software images.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Fantastic - thanks much Bob!

  • 0 in reply to pesospesos

    Hi Bob,

     

    I have an SG 115w that I am using at home. I bought it new, used the trial license for 30 days, and now want to install the Home license. I read above about moving the ASG file, but am assuming I have to login to the CLI on the box. My question is do I use admin and then the password that I set up during the WebAdmin wizard to do this? If not, how do I login?

     

    Thanks

     

    Jeremy

  • 0 in reply to jt0

    Hi Jeremy and welcome to the UTM Community!

    If you've never logged in as root, you should be prompted to enter a new password for it when you first attempt a root login.

    If you've forgotten the password for the root account, follow the steps in How to reset all passwords.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    Thanks for the advice. Well I never set the root password, but nevertheless it seems to have one as it does not prompt me but just asks for a password. Do you know why that might be? I am running UTM 9.702, the box came with 9.6xx so maybe it was set during the update?

    Anyway I am running through the hardwired access method to reset root. I ran into a peculiar problem. I am using a connected monitor/USB keyboard method (I am at the point (step 8? of the URL you sent How to reset all passwords) of putting in the init=/bin/bash command to set it up, the instructions for step 9 say to press "Enter", but when I do it kicks me back to the previous screen for starting the kernel. I am trying a couple of Apple keyboards but no luck.

    Is this a keyboard problem? If so, what recommendations do you have?

    Thanks,

    Jeremy

Unfiltered HTML