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User Portal Login Fail

I am an Admin User for our UTM firewall. We have 2FA turned on for all Admin users. I get the QR code and add my profile to the Sophos Authenticator app. From there I cannot login to the Portal. EVER. I have deleted my token on the Admin portal, changed my password and tried in multiple browsers. We are just frustrated and lost at this point.

Any suggestions of settings that we have wrong or logs we should be looking at would be very helpful.

Thank you in advance.

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0 Vivek Jagad 8 months ago

Hello Debra Singer ,

Thank you for reaching out to the community, what is the firmware on the UTM ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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0 PhilippRusch 8 months ago

You put username and then password+123456

if you received 123456 as MFA token?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Debra Singer 8 months ago in reply to PhilippRusch

Yes indeed. That took a while to figure out. I make sure I have plenty of time on the code as well.
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0 Debra Singer 8 months ago in reply to Vivek Jagad

I cannot answer that question today. I know we are current. We have a new UTM that was deployed in April of this year. WE upgraded.
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0 PhilippRusch 8 months ago in reply to Debra Singer

And this user is allowed for userportal?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Debra Singer 8 months ago in reply to PhilippRusch

Indeed. I am one of the Admin. It has worked as long as we have had the UTM set up until last week.
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0 PhilippRusch 8 months ago in reply to Debra Singer

Could you define a new user for testing?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Debra Singer 8 months ago in reply to PhilippRusch

That was my next idea. Ill keep you posted.
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