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User Portal Login Fail

Debra Singer

I am an Admin User for our UTM firewall.  We have 2FA turned on for all Admin users.  I get the QR code and add my profile to the Sophos Authenticator app.  From there I cannot login to the Portal.  EVER.  I have deleted my token on the Admin portal, changed my password and tried in multiple browsers.  We are just frustrated and lost at this point.

Any suggestions of settings that we have wrong or logs we should be looking at would be very helpful.

Thank you in advance.



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  • 0

    You put username and then password+123456

    if you received 123456 as MFA token?

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    You put username and then password+123456

    if you received 123456 as MFA token?

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

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