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Wireless disconnects when using Sophos UTM 9 connect.

When i try to connect to external network using sophos connect, my wireless gets disconnected and sophos connect fails to connect. When I use a wired connection no disconnection issues at all everything works fine.

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0 Vivek Jagad over 1 year ago

Hello Bonface RAS ,

Thank you for reaching out to the community, it would be great if you can share the network topology and how have you configured the wireless ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Bonface RAS over 1 year ago in reply to Vivek Jagad

I have not configured the wireless. I have asus 1200 wirless router conncted to the lan port on sophos utm 9 as a access point for the internal wireless devices. Please help me with me with how to configure the wireless. Thanks
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0 Vivek Jagad over 1 year ago in reply to Bonface RAS

Hey Bonface RAS , You can not manage the asus 1200 wireless router on Sophos UTM 9, but you can simply add a MASQ for the interface which is connected to asus 1200 wireless router and add a firewall rule for the IP of the wireless router.
Reference screenshot for NAT > MASQ
Here Instead of Any you select the network of wireless router

Firewall rule

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Bonface RAS over 1 year ago in reply to Vivek Jagad

attached are the screenshots of what i just configured...
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0 Vivek Jagad over 1 year ago in reply to Bonface RAS

Behind which interface the asus router is configured ? jboziah or 192.168.50.0 or Internal ?
Do asus router get the internet ? can asus router ping to 8.8.8.8?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
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0 Bonface RAS over 1 year ago in reply to Vivek Jagad

Vivek Jagad MY sophos has 2 LAN ports I have my comcast modern connected to one of the LAN and the ASUS wireless conncted to the other LAN... on the one connected to the comcast i have internet static IP configured and internet works fine. ON the other LAN i have the LAN IP configured and thats the port i connected the ASUS, i cannot ping 8.8.8.8 from Asus. The asus router is setup as a access point, the clients cannot get to the internet at all. They ONLY get to the INTERNET when i manually assign a IP address and sophos utm as the Gateway and comcast DNS 75.75.75.75 on the clients connected to the ASUS wirless router. My sophos utm has 2 Interfaces on the back and they both say LAN ...
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