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9.713 - AP30 WiFi crashing frequently?

BarryG

Hi, I recently added an AP30 rev2 to my home, on WiFi channel 1.

My pre-existing AP50 is on channel 11, and I moved it to the far end of the house. (I'm going to unplug it also and move the AP30 to channel 11 to rule out all interference.)

Since adding the AP30, multiple clients (3 phones, 2 tablets) are frequently getting disconnected at the same time.

I suspect the AP30 may be crashing/rebooting.

What should I look for in the wireless.log to check for possible crashes?

Thanks!
Barry



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  • 0

    Hi Barry,

    Thank you for reaching out to Sophos Community.

    Check the wireless logs for any disconnection or reboot  and also the awed.log

    Also, does the AP30 have the newest firmware

    Kindly share the logs if possible. 

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

    Hi Erick, the log is large, not sure what the post limit is here now, but I was hoping to find suspect lines and post them...

    What strings should I be searching for?

    Thanks!

  • 0 in reply to Erick Jan

    I assume the firmware is updated automatically, right?

    I will try to verify.

    Thanks

  • 0

    Hi Barry,

    Good day and thanks for reaching out to Sophos Community and hope you are well. 

    So to confirm the issue just started after adding AP30 to the setup?

    To add to what Erick is looking for, you may try to use command on shell cd /log then tail -f awed.log 

    Additionally, would like to check if your channel selection in UTM configured as Auto? If access points start at the same time they may end up on the same channel and would probably lead to service disruption. 

    Kindly let us know. Many thanks for your time and patience and thank you for choosing Sophos

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Raphael Alganes

    Hi, yes it started after adding the AP30.

    I have (temporarily) unplugged the AP50 from my network, and tried moving the AP30 to Channel 11 (which is what the AP50 has been on. There is nothing else nearby on Channel 11.)

    There's no /log folder, and I don't see awed.log in /var/log

    fw:/var/log # pwd
    /var/log
    fw:/var/log # ls *.log
    afc.log ipsec.log packetfilter.log vmware-vmsvc.2.log
    aptp.log ips.log rasupdate.log vmware-vmsvc.3.log
    aua.log kernel.log reverseproxy.log vmware-vmsvc.4.log
    boot.log logging.log selfmon.log vmware-vmsvc.5.log
    confd-debug.log login.log service_monitor.log vmware-vmsvc.6.log
    confd.log mdw-debug.log smtp.log vmware-vmsvc.7.log
    dhcpd.log mdw.log sshd.log vmware-vmsvc.8.log
    fallback.log mg-agent.log system.log vmware-vmsvc.9.log
    httpd.log named.log up2date.log vmware-vmsvc.log
    http.log notifier.log vmware-vmsvc.10.log webadmin.log
    identd.log openvpn.log vmware-vmsvc.1.log wireless.log

    Where can I find awed.log?

    Anything I can look for in wireless.log?

    How do I confirm the firmware version of the AP30?

    Thanks,
    Barry

  • 0 in reply to BarryG

    The wireless log is VERY chatty so I really need to know what to look for.

    Or somewhere I can upload the full log file (yesterday's was 7MB).

    Thanks

  • 0 in reply to BarryG

    # cat /etc/wireless/firmware/AP30.devinfo
    DEVICE_TYPE=AP30
    FIRMWARE_VERSION=9500-wifi-88782b0d17-be66136
    QCA_VERSION=
    FIRMWARE_LENGTH=2891520
    FIRMWARE_TAG=apfw_11.0.015

    IS THIS CURRENT?

  • 0 in reply to BarryG

    wireless-2022-12-24.log.gz:2022:12:24-15:13:17 fw awed[24704]: [A400197A6D8F6A2] sent firmware /etc/wireless/firmware/AP30.uimage to device, releasing connection.
    wireless-2022-12-24.log.gz:2023:09:08-16:24:10 192.168.211.252 aweclient[741]: aweclient.c (394) Writing firmware to '/dev/mtdblock5'.
    wireless-2022-12-24.log.gz:2023:09:08-16:25:03 192.168.211.252 aweclient[741]: aweclient.c (427) Firmware upgrade finished: quit and reboot.

  • 0 in reply to BarryG

    Hi Barry,

    For the wireless.log, Kindly try to check on the wireless.log if your AP30 ID/Serial is present.

    You may use this command to print the last few lines of the logs "tail -f /log/wireless.log"

    Kindly check if there are any errors or disconnections.

    For firmware, kindly refer to this link: https://support.sophos.com/support/s/article/KB-000043865?language=en_US#Identifying-updated-hardware-models

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

    "For firmware, kindly refer to this link: https://support.sophos.com/support/s/article/KB-000043865?language=en_US#Identifying-updated-hardware-models"

    I don't see AP30 mentioned on that page.

    I posted my firmware version earlier; is it current? 9500-wifi-88782b0d17-be66136

    "For the wireless.log, Kindly try to check on the wireless.log if your AP30 ID/Serial is present."

    Yes, I see my AP30 serial # (A400197A6D8F6A2)

    "You may use this command to print the last few lines of the logs "tail -f /log/wireless.log""

    Yes, I know.

    THERE ARE TENS OF THOUSANDS OF LINES IN THAT FILE. 

    EVEN 'tail' frequently has hundreds of lines per minute.

    WHAT MESSAGES SHOULD I BE SEARCHING FOR THAT WOULD INDICATE CRASHES OR OTHER INSTABILITY??

    Thank you

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