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UTM 9.708-6 Upgrade Breaks SPX Encryption Portal

Z Zman over 2 years ago

UTM 9.707 worked perfectly fine while running SPX encryption. Once we upgraded, new users and replies to encrypted messages get this when trying to access the reply and new user password portals.

404 File not found

The requested URL was not found on this server.

NO SUCH USER

This thread was automatically locked due to age.

0 BAlfson over 2 years ago

Hi and welcome to the UTM Community!

If you have a paid license, you can report this to Sophos by creating a support ticket at https://support.sophos.com/

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Albeck over 2 years ago

Any news on this?
Maybe just bad browser cache?
Did you clear it?
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0 SAtkinson over 2 years ago

I have just noticed the same issue, is it a known bug? will be reporting it to Sophos shortly.
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0 Z Zman over 2 years ago in reply to SAtkinson

Awesome. Glad it's not just me. I've had a case open for 3 weeks with support. I sent them logs and connected my UTM to the remote support portal and nothing back from them. Just says investigating.
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0 SAtkinson over 2 years ago in reply to Z Zman

It's not something I use very often, but wanted to send some information to someone and they replied saying the link gave an error. Did some testing and found that it is not working. Have previously used it without issue so something definitely isn't right. Going to try a reboot tonight to see if that makes any difference.
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0 emmosophos over 2 years ago

Hello Community,

This issue is being investigated under NUTM-13193.

Public KB: https://support.sophos.com/support/s/article/KB-000043605?language=en_US

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 emmosophos over 2 years ago in reply to emmosophos

Hello,

GES is asking if it would be possible for users affected by this, to double-check (change) their NTP server's time is correct.

If your clock is incorrect you would find the following log in the system.log

sophos ntpd[8344]: kernel reports TIME_ERROR: 0x2041: Clock Unsynchronized

Development is working on a solution and expecting to be able to provide a further update by Dec 29 17:00:00 UTC 2021.

A workaround is available in the KB and a Prefix is available by contacting Support.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Frank Henkel1 over 2 years ago in reply to emmosophos

Hello Emmanuel,

I opened a case with Sophos support to get the mentioned prefix. After a few days it turned out that they were not able to provide a prefix instead of the "workaround" (which isn't really an option) and that the bug shoud be fixed in 9.709 which as they told me should be out on January 19th (today, January 24th, still not available).

We really need this feature, have you got any further information?

Best Regards

Frank
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0 emmosophos over 2 years ago in reply to Frank Henkel1

Hello Frank,

Can you share your Case ID, so I can check internally why they didn't provide the Prefix to you.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Frank Henkel1 over 2 years ago in reply to emmosophos

Hello Emmanuel,

it is case 04796755, I opened it two weeks ago.

Regards,

Frank
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