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conflicting location public ip address

Dimitri Zuodar

when configuring one of our locations, I run into below error. and indeed this location stays offline in reporting. who within Sophos can point me privately towards where our public ip address might be registered?

IP address 84.yyy.72.xxx for FQDN vpnbe.ourdomain.eu in location Belgium is now conflicting with another customer. DNS traffic originating from this address is subject to the other customer's policy and will be visible in their account. Please check your configuration.

cheers,

Dimitri

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    I got this error when we switched our DNS and Registrar to Cloudflare and Cloudflare's default DNS setting is Proxy. So traffic to our domain (including, evidently Sophos Central) was going through Cloudflare. I switched the Cloudflare DNS (on their dashboard) to DNS ONLY and that fixed it.

    The error message was very scary to see, and the firewall did disappear from Central, and I was wondering if Cloudflare got control over it or the first Sophos customer on Cloudflare or who... and if they'd logged into their Sophos Central, could they have modified/hacked/taken control of my firewall?

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    I got this error when we switched our DNS and Registrar to Cloudflare and Cloudflare's default DNS setting is Proxy. So traffic to our domain (including, evidently Sophos Central) was going through Cloudflare. I switched the Cloudflare DNS (on their dashboard) to DNS ONLY and that fixed it.

    The error message was very scary to see, and the firewall did disappear from Central, and I was wondering if Cloudflare got control over it or the first Sophos customer on Cloudflare or who... and if they'd logged into their Sophos Central, could they have modified/hacked/taken control of my firewall?

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