Dear All, Greetings! I work as an IT Manager in the hotel industry, where we provide Wi-Fi access to our guests through a guest login page portal, which provides by Sophos firewall. We are using a voucher-based system where guests receive a login page, enter their voucher code, and then gain internet access. Currently, we are facing some significant issues with the Sophos XGS2100 (SFOS 19.5.3 MR-3-Build652) firewall, which I have tried to resolve but have not been successful. Despite seeking help from professional colleagues, the problem persists. I also reviewed some posts on the Sophos community, but they did not provide a solution. I am reaching out to request assistance from anyone with experience or expertise in this area. Specifically, I need to determine if the issue is related to licensing or if there is a malfunction in the configuration. Below are the key challenges we are facing: Challenges: Mobile is working fine after putting in the voucher code. Laptop Login Page Issue: Laptops often do not receive the login page immediately. After troubleshooting, the login page does eventually appear, but this delay is problematic. Internet Connectivity Disruption: After entering the voucher code, the internet works briefly, but then it stops functioning after some time. Actions like ipconfig /renew, manual IP configuration, restarting the PC, or disabling/enabling DHCP on the Sophos firewall do not restore connectivity. Occasionally, if the IP address changes automatically, the internet starts working again for a few hours before the issue reoccurs. This problem affects not just one or two laptops but every laptop that connects. Bandwidth utilization does not go more than 60% to 80% , but there are issues with video buffering and dropped video calls. Both mobile and laptop devices experience poor video streaming performance, with some time good but mostly poor. Activity : All LAN cables have been replaced, and half of the L2 switches are 3isys , BDCom , and D-Link —all of which were functioning well previously. VLAN Configuration with trunking ports VLAN 100 : Wi-Fi VLAN 300 : Admin VLAN 400 : IP Phones VLAN 500 : Cameras Request: Given the persistence of these issues, I am seeking guidance from anyone with experience in resolving such problems.

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Dear All, Greetings!

I work as an IT Manager in the hotel industry, where we provide Wi-Fi access to our guests through a guest login page portal, which provides by Sophos firewall. We are using a voucher-based system where guests receive a login page, enter their voucher code, and then gain internet access.

Currently, we are facing some significant issues with the Sophos XGS2100 (SFOS 19.5.3 MR-3-Build652) firewall, which I have tried to resolve but have not been successful. Despite seeking help from professional colleagues, the problem persists. I also reviewed some posts on the Sophos community, but they did not provide a solution.

I am reaching out to request assistance from anyone with experience or expertise in this area. Specifically, I need to determine if the issue is related to licensing or if there is a malfunction in the configuration. Below are the key challenges we are facing:

Challenges:

Mobile is working fine after putting in the voucher code.

Laptop Login Page Issue:
- Laptops often do not receive the login page immediately. After troubleshooting, the login page does eventually appear, but this delay is problematic.
Internet Connectivity Disruption:
- After entering the voucher code, the internet works briefly, but then it stops functioning after some time.
- Actions like ipconfig /renew, manual IP configuration, restarting the PC, or disabling/enabling DHCP on the Sophos firewall do not restore connectivity.
- Occasionally, if the IP address changes automatically, the internet starts working again for a few hours before the issue reoccurs.
- This problem affects not just one or two laptops but every laptop that connects.
- Bandwidth utilization does not go more than 60% to 80%, but there are issues with video buffering and dropped video calls.
- Both mobile and laptop devices experience poor video streaming performance, with some time good but mostly poor.

Activity : All LAN cables have been replaced, and half of the L2 switches are 3isys, BDCom, and D-Link—all of which were functioning well previously.

VLAN Configuration with trunking ports
- VLAN 100: Wi-Fi
- VLAN 300: Admin
- VLAN 400: IP Phones
- VLAN 500: Cameras

Request:

Given the persistence of these issues, I am seeking guidance from anyone with experience in resolving such problems.

Added TAGs
[edited by: Erick Jan at 12:42 AM (GMT -7) on 31 Mar 2025]