Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
Hello all,
I am trying to register the Home Firewall License. I login in the firewall using web administration and I go in System>Administration then click on 'click here' to register...
Then I enter my serial number, click on 'continue" and dialog bow appears which it mention that : 'Device cannot be activated for a temporary serial number' (flaged in red in the screenshot below).
I request a new home firewall licence - replace my old serial number with the new one (start with V01001....) - but the error is still the same.
Would you please tell me what to do to end up with registration process.
Yours faithfully
You cannot replace a serialnumber in SFOS. It is hard in the system. You need to reinstall the firewall. WAs the old serialnumber a trial?
__________________________________________________________________________________________________________________
Both serial are Sophos Home Firewall licences. This is a new installation but I need to register my old serial to use HA in fact.
Hello Tony,
Thank you for going further in your assistance.
Both serial number are Sophos Home Firewall. I do not use trials. It has been setup with a new installation on Intel compatible hardware from ISO available on Sophos.
I am also trying to register from console and I have this message :
PS : special thanks to Sophos moderator for accepting this add from my previous post.
The firewall has been reinstalled after I setup the drive as IDE device and not a SCSI one. Then I was able to register.
Thanks for patience at Sophos team. All the best.