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Sophos Home Firewall registration consider my license as a 'Temporary Serail Number'

CyborgHOOD

Hello all,

I am trying to register the Home Firewall License. I login in the firewall using web administration and I go in System>Administration then click on 'click here' to register...

Then I enter my serial number, click on 'continue" and dialog bow appears which it mention that : 'Device cannot be activated for a temporary serial number' (flaged in red in the screenshot below).

I request a new home firewall licence - replace my old serial number with the new one (start with V01001....) - but the error is still the same.

Would you please tell me what to do to end up with registration process.

Yours faithfully



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[edited by: Raphael Alganes at 2:22 PM (GMT -8) on 27 Jan 2025]
  • 0

    You cannot replace a serialnumber in SFOS. It is hard in the system. You need to reinstall the firewall. WAs the old serialnumber a trial? 

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    • 0 in reply to LuCar Toni

      Both serial are Sophos Home Firewall licences. This is a new installation but I need to register my old serial to use HA in fact.

      • 0 in reply to LuCar Toni

        Hello Tony,

        Thank you for going further in your assistance.

        Both serial number are Sophos Home Firewall. I do not use trials. It has been setup with a new installation on Intel compatible hardware from ISO available on Sophos.

        I am also trying to register from console and I have this message :

        PS : special thanks to Sophos moderator for accepting this add from my previous post.

      • +1

        The firewall has been reinstalled after I setup the drive as IDE device and not a SCSI one. Then I was able to register.

        Thanks for patience at Sophos team. All the best.

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