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Cannot send Viber attachment on desktop version but successful on mobile version

ArnelC 4 months ago

Cannot send Viber attachment on desktop version but successful on mobile version. Just migrated from XG210 to XGS2100 with latest firmware SFOS 20.0.1 MR-1 Build 342.

No problem in fresh setup on XGS2100 both desktop and mobile version on Viber.

Thank You

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Mayur Makvana 4 months ago +1 suggested

Hello, Thank you for contacting Sophos Community! Do you see any denied logs under Web/Application/IPS while sending an attachment via Desktop version? Also validate the existing Web/Application…

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+1 Mayur Makvana 4 months ago
Hello,

Thank you for contacting Sophos Community!

Do you see any denied logs under Web/Application/IPS while sending an attachment via Desktop version?

Also validate the existing Web/Application/IPS policies. Login to the CLI and go to option number 4 and review the IPS settings.

console> show ips-settings

You may change the value of maxpkts from default 8 to 100 and observe the connection.
Mayur Makvana
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0 ArnelC 4 months ago in reply to Mayur Makvana

I created a new rule with no policy on it, I allow all and no restriction and put the policy on top or my firewall rule but still the same problem.
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0 Mayur Makvana 4 months ago in reply to ArnelC

Hello,

Have you disabled the SSL/TLS rule from Protect -> Rules & Policies -> SSL/TLS Inspection rules?

Mayur Makvana
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0 ArnelC 4 months ago in reply to Mayur Makvana

Yes Sir it is OFF. Thank You
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0 Mayur Makvana 4 months ago in reply to ArnelC

Hello,

I suggest raising the support case using below KBA and share case ID.

docs.sophos.com/.../index.html

Mayur Makvana
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0 Mayur Makvana 4 months ago in reply to ArnelC

Hello,

I suggest raising the support case using below KBA and share case ID.

docs.sophos.com/.../index.html

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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