Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Cannot send Viber attachment on desktop version but successful on mobile version

ArnelC

Cannot send Viber attachment on desktop version but successful on mobile version. Just migrated from XG210 to XGS2100 with latest firmware SFOS 20.0.1 MR-1 Build 342.

No problem in fresh setup on XGS2100 both desktop and mobile version on Viber.

Thank You



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  • +1

    Hello,

    Thank you for contacting Sophos Community!

    Do you see any denied logs under Web/Application/IPS while sending an attachment via Desktop version?

    Also validate the existing Web/Application/IPS policies. Login to the CLI and go to option number 4 and review the IPS settings. 

    console> show ips-settings
    You may change the value of maxpkts from default 8 to 100 and observe the connection.

    Mayur Makvana
    Technical Account Manager | Global Customer Experience
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question please use the 'Verify Answer' button.

Reply
  • +1

    Hello,

    Thank you for contacting Sophos Community!

    Do you see any denied logs under Web/Application/IPS while sending an attachment via Desktop version?

    Also validate the existing Web/Application/IPS policies. Login to the CLI and go to option number 4 and review the IPS settings. 

    console> show ips-settings
    You may change the value of maxpkts from default 8 to 100 and observe the connection.

    Mayur Makvana
    Technical Account Manager | Global Customer Experience
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question please use the 'Verify Answer' button.

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