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display problem with the Sophos Connect VPN

Hello, I have a display problem with the Sophos Connect VPN tool, please find below a screenshot

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Vishal_R 9 months ago +1

Hi adnane alislami Are you accessing the Sophos connect App on a higher resolution screen if yes can you check below KBA steps if that fixes this issue? Sophos Connect client: Fix scaling issues on 4K…

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0 Vishal_R 9 months ago

Hi adnane alislami Are you accessing the Sophos connect App on a higher resolution screen if yes can you check below KBA steps if that fixes this issue?

Sophos Connect client: Fix scaling issues on 4K resolution screens
support.sophos.com/.../KB-000045601

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 adnane alislami 9 months ago in reply to Vishal_R

thank you for your response, I did the manipulation well but it is not a problem of resolution

0 Vishal_R 9 months ago in reply to adnane alislami

Hi adnane alislami Thanks for the update, please generate a TSR file and share the file here or via DM:

Sophos Connect: Generate technical support report
https://support.sophos.com/support/s/article/KB-000041196?language=en_US

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 adnane alislami 9 months ago in reply to Vishal_R
it's done3513.scvpntsr.zip
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0 Vishal_R 9 months ago in reply to adnane alislami

Thanks ,adnane alislamifor sharing the log, I will review it and update you.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Vishal_R 9 months ago in reply to adnane alislami

Hi adnane alislami I have checked the system info details and it looks fine. Are all systems having the same issue or specific system OS is having this issue? Is re-installation done with administrative rights to see if that fixes the issue or not? So far not come across any such issue with the Sophos Connect client, so suspecting more on the machine/device-specific issue.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 adnane alislami 9 months ago in reply to Vishal_R

no, this problem is on three Windows 10 machines, and the installation is done with an administrator account

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0 adnane alislami 9 months ago in reply to Vishal_R

no, this problem is on three Windows 10 machines, and the installation is done with an administrator account

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