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Sophos Firewall: v19.5 MR2: Feedback and experiences

Release Post:   Sophos Firewall OS v19.5 MR2 is Now Available  

The old V19.5 MR1 Post: Sophos Firewall: v19.5 MR1: Feedback and experiences 

To make the tracking of issues / feedback easier: Please post a potential Sophos Support Case ID within your initial post, so we can track your feedback/issue. 



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  • The day before this update came out we updated a customer from 19.0.x (19.0.2 i think) to 19.5.1, and it failed spectacularly. It seems to start up just fine but then as soon as the HA Auxiliary device joins it all comes crashing down. The Primary can ping maybe 1 in 3 devices on the network. We can connect remotely sometimes. Forcing a HA failover doesn't fix anything.

    In the release notes of 19.5.2 I see that NC-115019 refers to "Primary device in HA becomes unresponsive.", which vaguely matches our issue, but could also refer to a completely different issue (eg that the primary freezes after some number of days). How can I find out when that bug started? That NC number is not mentioned in the known issues list, maybe because it is now resolved? If the bug was created in 19.5.[01] then that could be the cause. If not I guess i'll raise a case with Sophos support, but doing that is such a pain Disappointed

  • Hi James,

    I'm sorry to hear that, and apologies for the experience, please do raise a support case and kindly share your case number here.

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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