SASI high CPU usage

Hi Patrick,

can you please check if automatic pattern updates are turned on under "Backup & firmware / Pattern updates / Pattern download/installation"?

Hello Janos

Yes, those updates are turned on: 

OK, then please raise a support case as suggested by Mayur to get this investigated.

Hello Patrick,

Once you have the Case ID please share it with us so we can follow up.

Regards,

Hello Patrick,

Once you have the Case ID please share it with us so we can follow up.

Regards,

I would open up a case, but due to my Home-License, this channel here is my only way to get help. So yea, I might be stuck with it. Sad for the otherwise good product...

Hi Patrick,

please try performing a restart.

Ian

If you can enable support access & share the access ID, we can take a look at the problem for you as well. 

Who do I have to share the access ID with? 

Hi Patrick, 

You can share it with JanosRapcsak , he can help take a look at this issue. 

Hi,

Patrick's system fails to access SASI DB checksum files on sasi.sophosupd.com. When this happens, the system's CPU starts to spin until reaching a timeout, but then (after 140 seconds) it tries again.

I've asked Patrick to check whether a firewall rule or another network device blocks that.

Hi,

your answer does cause me some concern. A user firewall rule is capable of blocking traffic that is not recorded in any report and would not not show up in the log viewer review of that firewall rule.

The traffic does not show up in daily WAN usage so how is a user supposed to identify a failure?

Ian

Hi there

I replied to Janos yesterday. My Sophos firewall is directly connected to my ISP without any active network device in between. I noticed however that trying to download the SASI DB checksum via terminal (curl command) and force it to use IPv4 (curl -ipv4), it works fine every time. If I force it to use IPv6 (curl -ipv6) it fails most of the time (curl gets stuck and has t obe aborted). Ping and Traceroute to the SASI server however work for both IPv4 and IPv6 directly from the firewall's terminal. 

Regards, Patrick