I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the following available versions:
But I can't update to any of them. I also tried to download the firmware from the License and Portal but after uploading the sig file nothing happens.
Can anyone help me to solve this issue?
Thanks
Can you check the device storage?
Go to the CLI and do # df -h
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Hi Thomas_XG I tried to manually update to 19.0.2, downloading the firmware from the Sophos Portal, but when I upload the sig file nothig happens.
LuCar Toni I'll try to check the available space and I let you know
Did you select the right file (software version and not hardware)?
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Sophos SG 210 with Sophos XG Home - 19.5 GA
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In the Sophos Portal I've used the serial number to find the available firmware and then I downloaded it.
Hi Angelone
Please post the output as guided by LuCar Toni from CLI and do # df -h
Regards
"Sophos Partner: Infrassist Technologies Pvt Ltd".
none 613.2M 11.8M 556.6M 2% / none 2.9G 28.0K 2.9G 0% /dev none 2.9G 45.8M 2.9G 2% /tmp none 2.9G 14.6M 2.9G 0% /dev/shm /dev/boot 127.7M 34.2M 90.7M 27% /boot /dev/mapper/mountconf 560.3M 54.7M 501.6M 10% /conf /dev/content 11.8G 496.5M 11.3G 4% /content /dev/var 3.7G 3.0G 684.2M 82% /var
So you are affected by this issue: community.sophos.com/.../504883
I didn't get the point. Is for that reason that I can't update to newer version? In the issue you linked I saw that an option to solve it is contact the Sophos support but I'm using an home license, I don't think the support can be used or am I wrong?
Yes. You see: Your firewall has only 684MB space free /var/. The Update will require the duplicate space due the fact we need to unzip the file. The issue is: your firewall needs to be fixed.
Angelone said: an option to solve it is contact the Sophos support but I'm using an home license,
Thanks Bharat J . In the Sophos License Portal the last available installer version for KVM is VI-19.0.1_MR-1.KVM-365.zip
Does it resolve the issue? I'm wondering if I can add a virtual disk to my Sophos VM and expande the /var filesystem in order to complete the firmare upgrade. I also noticed that the second hard drive seems to be not partitioned, does it caused by the issue?
Using a new Image and restore the backup will resolve the issue quickly.
I've installed the new image from scratch and then I've restored the backup and everything worked properly. Now I'm running the version 19.5.0 GA because the firewall updated itself on the first boot. Thanks to everyone for the support