I have an xg210 and im trying to allow the activation of office 2021
i added all the urls in the web exception , and gave allow all to a specific ip to test , still it is not working
nothing is shown as blocked in the logs
edit : when i install wireshark , it works !
what can i check exactly ?
so i was able to pinpoint the internet status of office is related to the Network Connection Status Indicator (NCSI) of microsoft .. i am trying to allow access to the servers of NCSI for everyone in my subnet . i added them to the web exception but it didnt work .. should i have a firewall rule for everyone to allow access ( other than the initial deny rule ) ? shouldnt the exception work for everything ??
please enlighten me
Hello TarekHalloun,Thank you for reaching out to the community, you may refer the following article below: Configure web exceptions for Office 365: https://support.sophos.com/support/s/article/KB-000038173?language=en_US
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
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i added the exceptions and it works if i have allow all
other users with some limitations are still block , as if the exception did not work
And if you add a FW rule into the IPS exception: Bypass a specific firewall rule for Application Classification and ATP: https://support.sophos.com/support/s/article/KB-000038900?language=en_USSee if this helps !!
what does this do ?
it will Bypass a specific firewall rule for Application Classification and ATP
but then all the restrictions i made on this rule will not work .. not a good solution
It was just to confirm whether that works or not, and if that works then support can help you investigate further in that direction !!
how can i select which rule to disable the atp?i see the command : set ips ac_atp exception fwrules 1,2.
set ips ac_atp exception fwrules 1,2
is 1,2 the rule number ?
That's correct in your case the rule no is 7 so the command will be as follows: set ips ac_atp exception fwrules 7
Now this has to be further investigated by support !!
i have a case since 3 days but no one is answering : 05372046
Just checked in with the Support team, they'll revert you soon !