office 2021 activation blocked


I have an xg210 and im trying to allow the activation of office 2021

i added all the urls in the web exception , and gave allow all to a specific ip to test , still it is not working 

nothing is shown as blocked in the logs 

edit : when i install wireshark , it works !

what can i check exactly ?

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[edited by: emmosophos at 11:15 PM (GMT -7) on 22 Jun 2022]
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