New Sophos Support Phone Numbers in Effect July 1st, 2023

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office 2021 activation blocked

TarekHalloun

hello

I have an xg210 and im trying to allow the activation of office 2021

i added all the urls in the web exception , and gave allow all to a specific ip to test , still it is not working 

nothing is shown as blocked in the logs 

edit : when i install wireshark , it works !

what can i check exactly ?

so i was able to pinpoint the internet status of office is related to the Network Connection Status Indicator (NCSI) of microsoft .. i am trying to allow access to the servers of NCSI for everyone in my subnet . i added them to the web exception but it didnt work .. should i have a firewall rule for everyone to allow access ( other than the initial deny rule ) ? shouldnt the exception work for everything ??

please enlighten me



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    so i was able to pinpoint the internet status of office is related to the Network Connection Status Indicator (NCSI) of microsoft .. i am trying to allow access to the servers of NCSI for everyone in my subnet . i added them to the web exception but it didnt work .. should i have a firewall rule for everyone to allow access ( other than the initial deny rule ) ? shouldnt the exception work for everything ??

    please enlighten me

  • 0 in reply to TarekHalloun

    To redeem a new purchase

    Step 1: Go to www.office_com/setup or Microsoft365_com/setup.

    Step 2: Sign in with your Microsoft account, or create one if you don't have one. Be sure to remember this account so that you can install or reinstall Office later, without a product key.

    Step 3: Enter your product key, without hyphens, if prompted. If you don't see the option to enter your product key, it was entered for you automatically.

    Step 4: Follow the prompts to finish the redemption process.

    Regards,
    Peter

  • 0 in reply to Peter Groft

    what are you talking about ? 

    i need to allow access to all users to the servers of microsoft .. i already added it in the web exception but i suppose i will need an allow rule as well ?

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