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[SFOS 18.5MR3] Poor spam detection after update to Sophos Anti-Spam Interface

Hi everyone,
I am setting up a separate thread as I did not receive any specific reply in other threads.

The case concerns Sophos Anti-Spam Interface after upgrading from v18.5MR2 to v18.5MR3 and from v19EAP1 to v19EAP2.

Before updating, antispam works great in legacy mode, detects a lot of intrusive messages and tags with a prefix (near 99%). After updating, only some messages are detected as spam and tagged (I did not do any changes in configuration).

What it comes from? How can I edit my lists to achieve pre-update spam detection?


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Parents Reply
  • Hi ,

    Sorry to hear that you are still experiencing issues. Could you confirm you are using MTA mode? If so, you will need to open a new ticket with Support so we can investigate further. 

    If anyone else on this thread is still experiencing SPAM issues post hotfixes and are on MTA mode/upgraded to 18.5.4  - please reply back to this or send me a DM. Please note that the hotfixes only fixed the issue for MTA mode.

    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
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