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Unable to access Sophos XGS with serial connection with console cable

mh3000

Hi,

Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable.

I've followed this procediture:

https://support.sophos.com/support/s/article/KB-000035769?language=en_US#Driver-download

But still I cant establish a session and this is all I can see on Putty:

Here are some screenshots:

Some considarations:

1. I'm using the micro USB cable that came with the device during its unboxing.

2. I have installed both suggested Windows drivers:

Please advice.



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    This isn't directly an answer to your issues but may be helpful to someone else coming across this post who can't access an XGS with the serial console cable.

    We just got two new XGS firewalls (delivered with 18.5.0 GA). I couldn't get a console connection on either. Upgraded to 18.5.2 and both connect fine. Also note, the actual port number may be different on your computer. Even on the same laptop, one of the XGs came up as COM3, the other XG came up as COM7.

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  • 0

    This isn't directly an answer to your issues but may be helpful to someone else coming across this post who can't access an XGS with the serial console cable.

    We just got two new XGS firewalls (delivered with 18.5.0 GA). I couldn't get a console connection on either. Upgraded to 18.5.2 and both connect fine. Also note, the actual port number may be different on your computer. Even on the same laptop, one of the XGs came up as COM3, the other XG came up as COM7.

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