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Hi Everyone...
I just installed Sophos XG Home on the Mini PC firewall appliance, and also I bought 3 units of Sophos AP15.
All AP15 status active and included in the same group. But only 1 AP15 is actively broadcasting the SSID, 2 APs are not.
Can you help me check where the problem is?
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what settings do you have on the two APS that don’t broadcast?
ian
XG115W - v20.0.3 MR-3 - on holiday
XGS118 - v21 GA
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Hi LuCar Toni
I've tried to create a new group and then restart all the APs, but the result is still the same. Only APs labeled IDNW-AP-02 can broadcast the SSID. Then when I shut down the IDNW-AP-02, there is no SSID prompt-out on my phone/laptop.
I attached the SS images.
Any other suggestions?
Best Regards,
Zero-Byte
Hi,
Here I attach the configuration SS you requested.
I have tried various possibilities, but the result is still same.
Thanks
Best Regards,
Zero-Byte
Hi,
looks like RMA time. I suggest you raise a support caae. The AP15s do not support 5ghz, please try disabling the 5ghz function in the wireless network tab.
Ian
XG115W - v20.0.3 MR-3 - on holiday
XGS118 - v21 GA
If a post solves your question please use the 'Verify Answer' button.
Hi,
Thank you for your answer.
Unfortunately, I tried to register on the support portal but got a message SSO error like this.
So I can't do the open ticket process for RMA.
Do you know why the message appears like this?
Thanks
Best Regards,
Zero-Byte