Sophos AP15 Status Active but no Radio Broadcast

only APs labeled "IDNW-AP-02" are broadcast the SSID.

Please edit the link to remove the adverts. You should be able to insert the screenshot from your pc using the insert function in the post page.

what settings do you have on the two APS that don’t broadcast?

ian

I configured all APs in the same group.

So supposedly all APs will broadcast the same SSID. You can see the screenshot, I have edited it.

I saw sometimes those issues with the group, that this blocks the SSID. Try to delete the group and rebuild the group. 

Hi LuCar Toni

I've tried to create a new group and then restart all the APs, but the result is still the same. Only APs labeled IDNW-AP-02 can broadcast the SSID. Then when I shut down the  IDNW-AP-02, there is no SSID prompt-out on my phone/laptop.

I attached the SS images.

Any other suggestions?

Hi,

please post an expanded screenshot of the first AP15's configuration.

Ian

Hi,

Here I attach the configuration SS you requested.

• Access Point Groups Configuration
• 
• Access Point with labeled "IDNW-AP-01" configuration:
• 
• Access Point with labeled "IDNW-AP-03" configuration:
• 

I have tried various possibilities, but the result is still same.

Thanks

Hi,

looks like RMA time. I suggest you raise a support caae. The AP15s do not support 5ghz, please try disabling the 5ghz function in the wireless network tab.

Ian

Hi,

Thank you for your answer.

Unfortunately, I tried to register on the support portal but got a message SSO error like this.

So I can't do the open ticket process for RMA.

Do you know why the message appears like this?

Thanks

Hi,

Thank you for your answer.

Unfortunately, I tried to register on the support portal but got a message SSO error like this.

So I can't do the open ticket process for RMA.

Do you know why the message appears like this?

Thanks

Hi,

who or what is the XG and the APs registered by? I would suggest you contact your reseller/partner to get this resolved.

ian

Hi,

Thank you for your advice...